1. Full-Time
  2. Permanent
  4. Rooms


Novotel Mumbai Juhu Beach, Mumbai, India



Airport Representative



Company Description

"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"

Job Description

Main Duties:


  • Liaise with different departments for smooth and coordinated work.
  • Should ensure that the team members are adhering to the Human Resource policies.

Customer Service

  • Personally welcome and escort all hotel guests.
  • Authorize courtesies for V.I.P’s


  • Identify optimal, cost effective use of the resources and educate the team on the same.


  • Keeps a record of the arrival and departure of the hotel.
  • Co-ordinates group arrival and departures.
  • Addresses questions pertaining to room accommodations and rates.
  • Makes effort on low occupancy dates to maximize room revenue.
  • Maintains a favourable working relationship with all other company employees to foster and get business related information of the competition hotels.
  • Maintains a close co-ordination with the airline staff.
  • Facilitates guest check-in and check-out at the airport.
  • Presents options and alternatives to unreserved guests and offer assistance in making choice, types of available rooms as well as services of the property.


  • Self confidence, motivation, drive and tenacity;
  • Ability to enhance organizational performance;


Other Duties

  • Ensure cleanliness of all areas under the Front Office viz., Lobby, corridors, main staircase and drive away.
  • Helping other department in case of emergency.


Occupational Health & Safety

Employee Responsibility

All employees to safeguard their health and safety, and the health and safety of others, in the workplace. 

Replacement and Temporary Mission:

Be ready and responsible for any job, which may be assigned by the Management.


  • 1 tp 3  years’ experience in a similar role in a five star luxury Hotel / Resort
  • Fluency in both written and spoken English
  • Well presented, an outgoing and friendly attitude
  • Able to adapt to unpredictable events and be resourceful
  • Reliable and will thrive working in a busy environment and stay calm under pressure
  • Well planned, organized and always punctual

Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.
When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.


Browse Jobs