Company Description
Fairmont St. Andrews encapsulates luxury and this experience begins and ends with our colleagues. Fairmont St Andrews is one of Scotland’s most iconic 5-star luxury hotels and resorts in the home of golf.
Our 213-bedroom property is located on the outskirts of St Andrews, boasting 2 championship golf courses and an award-winning spa and leisure facility. With multiple food and beverage venues on site, including our two AA Rosette Restaurant, St Andrews Clubhouse & Grill - serving the finest Scottish steak and seafood, we are able to offer our guests a world class experience for dining and leisure activities, right here on property.
Within 20 minutes from Leuchars Railway station and 35 minutes from Dundee, we are an easy commute from numerous Scottish destinations.
Job Description
Are you someone who thrives when the world is sleeping? Do you enjoy working independently, solving problems, and ensuring everything runs smoothly behind the scenes?
We’re looking for a Night Front Office Agent to join our Front Office team at Fairmont St Andrews. This is a unique role combining guest service, operations and financial accuracy, helping ensure the hotel runs seamlessly overnight while preparing everything for the day ahead.
Working overnight, you’ll be the main point of contact for guests, support the smooth running of the hotel, and complete essential end-of-day financial processes.
What you’ll be doing
- Provide operational assistance during the night in the absence of other Departmental Colleagues/Managers in order to ensure seamless delivery of quality service to the standard experienced during the day.
- Completing the end-of-day audit processes across our Property Management and Point of Sale systems
- Acting as the main point of contact for guest queries, late arrivals and early departures
- Preparing guest accounts and ensuring all financial transactions are accurate
- Carrying out regular security checks across the property to ensure guest and staff safety
- Handling calls, reservations enquiries and guest requests during the night
- Supporting other departments where needed to ensure exceptional service at all times
Qualifications
- A confident and professional communicator
- Someone who enjoys working independently and taking ownership of their role
- Strong attention to detail, particularly when working with figures and reports
- Excellent problem-solving skills and the ability to stay calm under pressure
- A passion for delivering outstanding guest experiences
Additional Information
What is in it for you:
Hassle-Free Commute – Enjoy our complimentary staff shuttle service to and from St Andrews
Fuel for Your Day – Free, delicious meals in our dedicated staff canteen
Savour the Savings – 50% off dining in all of our Food & Beverage outlets
Relax & Recharge – Special employee rates on spa treatments and green fees
Stay Active – Free access to our state-of-the-art gym and pool facilities
Work Hard, Play Hard – Regular team socials and staff events to celebrate your success
