Housekeeping Manager

Company Description

Join us at Accor, where life pulses with passion!​

As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.​

By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart.​

You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!​

You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.​

Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.

Hospitality is a work of heart,​
Join us and become a Heartist®.

We are seeking an experienced and dynamic Housekeeping Manager to join our team in Mysuru, India. In this pivotal role, you will lead and inspire a dedicated housekeeping team while maintaining the highest standards of cleanliness, organization, and guest satisfaction. Reporting to the Assistant Director of Rooms, you will be responsible for overseeing all daily operations of the housekeeping department, ensuring exceptional service delivery, and fostering a collaborative environment where excellence is the standard.

• Lead and manage the day-to-day operations of the housekeeping department while ensuring all service standards and protocols are consistently followed and exceeded
• Oversee the preparation and maintenance of all guest rooms, VIP suites, and show rooms with meticulous attention to detail and quality assurance
• Address guest concerns and complaints promptly and professionally, logging incidents and coordinating with appropriate departments to resolve issues efficiently
• Train, mentor, and develop housekeeping staff in proper procedures, equipment usage, and departmental best practices to establish and maintain operational efficiencies
• Collaborate with Front Office, Engineering, and other departments to coordinate seamless guest service and proactively resolve emerging issues
• Manage housekeeping budgets, inventory, and resources effectively while optimizing cost-efficiency without compromising quality standards
• Schedule staff strategically to ensure adequate coverage and maintain service levels during peak and off-peak periods
• Implement and monitor health, safety, and sanitation compliance protocols to ensure a safe working environment for all team members
• Conduct regular quality inspections and performance reviews to maintain departmental standards and identify opportunities for continuous improvement
• Foster a positive, inclusive team culture that motivates staff, encourages professional growth, and celebrates achievements

• Minimum 2-3 years of proven experience in a Rooms Division position with demonstrated housekeeping supervisory or management experience
• Strong track record of training, team building, and staff development with the ability to motivate and empower employees to exceed expectations
• Exceptional organizational and time management skills with the ability to manage multiple projects, priorities, and deadlines simultaneously
• Proven ability to work effectively under pressure while maintaining composure, resilience, and a solutions-oriented mindset
• Excellent interpersonal and communication skills with the ability to build strong relationships across all organizational levels
• Highly results-oriented with strong decision-making capabilities and the ability to take decisive action when needed
• Meticulous attention to detail with a standards-oriented approach and commitment to quality excellence
• Proficiency in budget management, inventory control, and resource planning
• Knowledge of housekeeping standards, protocols, health and safety regulations, and sanitation best practices
• Demonstrated problem-solving abilities and proactive approach to identifying and implementing improvements
• Flexible and adaptable mindset with the ability to thrive in a dynamic, fast-paced hospitality environment
• Strong analytical skills with the ability to assess performance metrics and drive operational efficiency
• Commitment to inclusive leadership and creating a supportive, collaborative team environment