Learning & Development Manager

Who We Are:

Join the team at Fairmont Banff Springs. Set in one of Western Canada’s most spectacular alpine destinations, Banff offers a unique community of hospitality enthusiasts, outdoor adventure seekers, artists, entertainers, and families alike. It's the perfect work/life combination.

This position is a hands on role responsible assessing the needs of the employee and leadership teams, facilitating programming with a goal of driving ongoing development and training for all.  A strong focus will be required on individual hotel needs assessments and delivery designed to meet the needs of the employee population with the goal of providing skills and experience that support all guest service and revenue generating initiatives.   

Competitive Salary: $70,000 - $76,000 gross annually, based on previous experience & education

Job Duties Include:

Reporting to the Assistant Director of Talent & Culture the responsibilities and essential job functions include but are not limited to the following: 

• Work with the Executive Team to assess the annual learning & development strategies for the hotel.  This will include tools for onboarding, training, development and property specific demands.
• Create and execute a world class onboarding experience for new Heartists, several hundred colleagues per year.
• Facilitation of Accor Global Academy programming through INES for all levels of leadership, ad hoc leadership training and Diversity & Inclusion training.
• Identify gaps and opportunities for development of training programs for all levels of employees. Furthermore, creating offerings catered to these areas.
• Work with the Executive committee in reviewing and implementing hotel mentoring strategy focused on providing a program throughout the property designed to engage the leadership team in its pursuit of growth; both as individuals and to drive hotel results.
• Participate in creating an environment of engaged leaders by being an active member of the leadership team. Creating strong inter personal relationships that allow for coaching and guidance that supports both leaders and colleague engagement.
• Facilitate Leadership Orientation to support the onboarding of leaders to policies and procedures.
• Work closely with the Director Talent & Culture to determine, access and facilitate leadership workshops.
• Responsible for working with operational department leaders to review all Departmental Job Task Checks list and ensuring that the tools are in place for all departmental training.
• Provide support and development of Departmental Trainers and ensure compliance and consistency.
• Work closely with the Director of Talent & Culture and Key Department heads to prepare and manage training budget including monthly forecast and accrual process.
• Work with the Director of T&C to initiate, coordinate and/or execute, evaluate and follow-up of all leadership training activities within the hotel.
• Maintain accurate records of leadership training activities and participant information using internal tracking and Dayforce.
• Support Apprenticeship programs throughout the hotel and be a champion for our recognition program.
• In partnership with the Assistant Director of T&C, manage the Educational Assistance Program.
• Provide learning for all leaders on the topic of performance management.  Monitor the colleague performance review program, Leadership Evaluation and Development Program to ensure participation and correct approach.
• Proficiency in INES (Accor T&C system) allowing for record keeping, assignment of training and ability to provide system guidance to users.
• Collaborate with other Learning Managers in the Region with regular monthly calls and strategic direction.
• Support the Diversity and Inclusion Committee, and all pillars of measurement for success.
• Other duties as required/assigned.

Your Skills & Qualifications:

• Minimum of 2 years’ experience in a leadership role within the hospitality industry, preferably operations.  Previous L&D experience is an asset.
• University degree in Hotel/Restaurant Management or related discipline a strong asset.
• Facilitation Certifications are considered an asset (ie. DDI, Clifton Strengths etc.)
• Proven track record in needs assessment and facilitation of training programs in driving service excellence results.
• Demonstrated knowledge of Microsoft Office (Outlook, Microsoft teams, PowerPoint, Publisher, Excel, and Word) required.
• Enthusiastic and positive personality with ability to build strong relationships
• Sense of urgency and the ability to prioritize will be required.
• Results orientated with the ability to be flexible and to work well under pressure
• Innovative, creative and willing to take risks and be accountable for successes, near misses and the inevitable, misses!
• Ability to analyze data and trends and create strategies for improvement.

Job Perks & Benefits:

• Subsidized staff accommodation provided on-site for full time status employees
• One complimentary meal per shift in our staff cafeteria (additional meals can be purchased for $4/meal)
• Comprehensive benefits package (Medical, Vision & Dental) including extended benefits like; Mental Health, Orthodontics, Fertility Drugs and Gender Affirmation for full time permanent status employees
• Defined Contribution Pension Plan with employer matching up to 5% of annual earnings for full time permanent status employees
• Employee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties world-wide
• Access to the Mountain Explorer Travel Program – exclusive room rates for colleagues, which includes 50% off all food & beverage when staying at Fairmont Resorts in Lake Louise, Jasper & Whistler
• Discounts while using our resort’s Food & Beverage Outlets, Fitness Centre, Spa and Fairmont Banff Springs Golf Courses

Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

APPLY TODAY: Whether you're just launching your career or looking for a new adventure, we invite you to visit www.banffspringsjobs.com to learn more about Fairmont Banff Springs and the extraordinary opportunities that exist within our resort!

We encourage you to let us know if you require any accommodations through the application/recruitment process, and we will work with you to meet your needs. Persons who anticipate needing accommodations for any part of the application or interview process may contact, in confidence: bsh.careers@fairmont.com