IT Manager

Victoria Golf Resort & Spa Managed by Accor

The property will be managed by Accor under white label while it undergoes a comprehensive property improvement plan. Upon completion, Victoria Golf Resort & Spa will be fully rebranded as a Fairmont property, its exceptional golf facilities and beautiful natural surroundings perfectly complementing the wider Fairmont Hotels & Resorts portfolio. Accor will ensure a seamless transition and integration of Fairmont’s signature brand markers, complemented by touches that celebrate the property’s local culture – positioning the hotel at the heart of the local community and destination.

Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.

IT Manager M/F/X

We are seeking a dynamic and highly motivated IT Manager  to join our leadership team.

As the It manager , you will play a critical role in shaping the Technology systems & services  success of our property.

If you thrive in a fast-paced environment, have a sharp business acumen, and are driven by achieving outstanding results, we invite you to bring your expertise and make an impact with us.

Summary of Responsibilities

Reporting to the Director of Finance & Business Support, key responsibilities and essential functions include but are not limited to:

• Consistently offer professional, friendly, and engaging service
• Oversee and manage the hotel’s technology systems, ensuring all standards are respected
• Ensure the constant operation of hotel systems, including : (but not limited to) networks, applications, interfaces, and servers
• Enforce IT security policies concerning hardware, software, and data confidentiality
• Ensure adequate backup of all business-critical and user-relevant data
• Troubleshoot issues related to Book4Time, Oracle Opera Cloud, Silverware, Microsoft Active Directory, internet, and other hospitality systems
• Prepare the annual IT budget with a focus on long-term system sustainability and manage expenses responsibly
• Provide IT support for employees (approx. 60% of the time) and guests (approx. 20%)
• Liaise with hardware and software vendors to install and update necessary equipment
• Manage tender processes and oversee IT-related investments
• Train staff on IT systems and software usage
• Propose and advise the leadership team on technology projects impacting guest experience
• Supervise an apprentice and be responsible for IT on-call availability
• Ensure software installation and usage comply with licensing regulations
• Guarantee that all IT team members are properly trained on equipment and devices
• Balance priorities between operational and administrative IT needs
• Stay up to date with the latest technology trends and solutions
• Comply with departmental policies and procedures
• Follow ergonomic, health & safety standards
• Adhere to all security policies
• Perform other related duties as assigned

Qualifications

• Minimum 2 years of experience in a similar IT management position
• 5 years of relevant IT experience (including apprenticeship)
• Fluency in Portuguese &  English required
• University degree in a related field or  IT certifications preferred
• Understanding of hotel applications is an advantage (e.g., Opera, POS systems, networks)
• Excellent communication and organizational skills
• Highly responsible, reliable, and autonomous, with exceptional attention to detail
• Strong ability to manage stress and prioritize under pressure
• Guest-focused, with a calm and courteous demeanor at all times
• Ability to multitask and work collaboratively across departments
• Service-oriented and responsive to both internal and external client needs

Our Values

Respect:
We value the needs, ideas, and individuality of others. We treat everyone with fairness and dignity.

Belonging:
We celebrate our differences. We support one another and always stand together.

Integrity:
We build trust through mutual respect and authenticity.

Empowerment:
We have the power to take initiative and anticipate moments that create unforgettable experiences.

Excellence:
We build genuine connections and cherish every opportunity to make those around us feel special.

Diversity and Inclusion

Committed to creating an inclusive environment where diverse talents thrive, we welcome candidates from all backgrounds to join our team.

Employee Benefits

Join our team and enjoy a range of exclusive colleague benefits, including complimentary upgrades, extended stays, discounted stays at Accor , Fairmont and Raffles properties, special discounts on dining and wellness services, and additional luxuries to enhance your experience.
We believe in taking care of our team, ensuring that your hard work is rewarded with exceptional benefits.