Hotel Manager

Fairmont Jakarta

Situated in Senayan Square at the South end of Jakarta's Central Business District, Fairmont Jakarta features 380 spacious guestrooms and 108 Fairmont branded Sky Suites. Additional features and amenities to the urban hotel include a number of lounges and several restaurants featuring a variety of culinary offerings. For corporate events and local galas, the hotel features 3,500 square meters of function space, including a 1,200 square-meter Grand Ballroom.

Hotel Manager

We are looking for Hotel Manager who will be responsible for overseeing the daily operations of a luxury five-star hotel, ensuring exceptional guest experiences, operational excellence, and profitability. This role requires strong leadership, attention to detail, and a deep understanding of luxury hospitality standards.

Key Responsibilities:

• Oversee all hotel departments including Front Office, Housekeeping, Food & Beverage, Spa, Maintenance, and Security
• Ensure smooth day-to-day operations in line with five-star service standards
• Monitor service quality and guest satisfaction across all touchpoints
• Ensure personalized, high-quality guest service at all times
• Handle VIP guests, special requests, and escalated guest concerns professionally
• Maintain and enhance the hotel’s luxury brand image
• Recruit, train, coach, and evaluate department heads and staff
• Foster a culture of professionalism, teamwork, and service excellence
• Ensure staff compliance with grooming, behavior, and service protocols
• Assist in budgeting, forecasting, and cost control
• Monitor departmental expenses and optimize operational efficiency
• Support revenue management strategies to maximize occupancy and profitability
• Ensure compliance with health, safety, and legal regulations
• Maintain brand standards and prepare for audits and inspections
• Implement and monitor standard operating procedures (SOPs)
• Collaborate with Sales and Marketing teams to attract high-end clientele
• Support promotions, events, and partnerships aligned with the luxury market

Your experience and skills include:

• Bachelor’s degree in Hospitality Management, Business Administration, or related field
• Minimum 5–10 years of experience in luxury hotel operations, with management experience in a five-star property - preferably having leading experiences in Food and Beverage area. 
• Strong knowledge of luxury service standards and guest relations
• Experience managing multi-department operations
• Exceptional leadership and interpersonal skills
• Strong problem-solving and decision-making abilities
• Excellent communication skills (multilingual preferred)
• Financial acumen and operational awareness
• High attention to detail and commitment to excellence

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