Director of Operations

• We believe in performance, agility, innovation, fun, collective intelligence, and empowerment.
• We take great pride in celebrating successes, yet we do also accept to fail so we can bounce back even stronger.
• We are empowered and fully accountable. Everyone is encouraged to take ownership, make decisions and drive impact.
• We act as One team. Global, Regions and Hotels build and drive our commercial and marketing strategy together, support each other and grow collectively. We learn from each other, we win collectively.

We are seeking a visionary and results-driven Director of Operations to join our dynamic organization in Ras Al-Khaimah, United Arab Emirates. As a key member of our executive team, you will be responsible for overseeing and optimizing all operational aspects of our business, ensuring exceptional performance and driving strategic growth.

• Develop and implement strategic operational plans aligned with organizational goals and objectives
• Oversee daily operations across multiple departments, ensuring efficiency, quality, and cost-effectiveness
• Analyze operational data and market trends to identify areas for improvement and growth opportunities
• Manage and optimize budgets, resource allocation, and financial performance across all operational areas
• Collaborate with department heads to set and achieve key performance indicators (KPIs)
• Drive a culture of innovation, continuous improvement, and operational excellence throughout the organization
• Implement and maintain industry best practices and quality standards across all operational functions
• Lead and mentor a diverse team of managers and staff, fostering a positive and collaborative work environment
• Oversee the implementation of new technologies and systems to enhance operational efficiency
• Ensure compliance with all relevant local regulations and industry standards in the UAE
• Develop and maintain relationships with key stakeholders, including vendors, partners, and local authorities
• Identify and mitigate operational risks to ensure business continuity and success

• Proven track record of 3+ years in senior operations management roles, preferably in a related industry
• Bachelor's degree in Business Administration, Operations Management, or a related field; MBA preferred
• Strong financial acumen with demonstrated success in budget planning, execution, and profit optimization
• Exceptional leadership skills with the ability to motivate and develop high-performing teams
• Outstanding strategic planning and execution capabilities
• Excellent analytical and problem-solving skills, with a data-driven approach to decision-making
• Strong project management skills and experience in managing large-scale initiatives
• Proficiency in operations management software and systems
• In-depth knowledge of industry trends, best practices, and regulatory requirements
• Demonstrated ability in risk management and change management
• Experience in vendor management and contract negotiations
• Excellent communication and interpersonal skills, with the ability to build strong relationships at all levels
• Knowledge of UAE business practices and regulations highly desirable
• Ability to thrive in a fast-paced, dynamic environment and adapt to changing priorities
• Strong ethical standards and a commitment to integrity in all business practices

At Accor, we are committed to diversity. Each individual, each personality, and each experience has its place to grow and make us grow collectively. Everything we do, we do with heart. We are creators of emotions, professionals of the human experience, open to others and the world around us.

• Our culture is inclusive. We value the richness of the 120 nationalities, the different backgrounds, the different stories that make up our company.
• We care for the world around us: our teams, our guests, our establishments, our environment are at the heart of our concerns. Our mission is human, essential: to bring cultures together, to open windows on the world, to provide unforgettable experiences, day after day.
• All our Heartists are talents in the making, they are the future of our group and our hotels. Helping them grow professionally and develop personally according to their wishes and ambitions is our priority.
• Together, we imagine your future. Our group is large, with many opportunities, and the experiences are infinite.
• We dare to question the status quo. We challenge ourselves to always do better. We take risks, we dream the impossible and make it possible.
• Hospitality is teamwork, and we are stronger together. We believe in caring, we respect our differences and value all voices. We work as a team, saying what we do and doing what we say.