- Full-Time
- Permanent
- PULLMAN
- Rooms
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Pullman Singapore Orchard, Singapore
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REF15533J
Guest Services Agent
Region
MEA SPAC
This vacancy has now expired. Please see similar roles below...
Our World is Your Playground. A world-class lifestyle hotel in the heart of Orchard Road, where playfulness meets peak performance; creativity meets innovation; business meets sucess. At Pullman Singapore Orchard, we don't do ordinary. Pioneering and stylish, guests can push their boundaries in 326 guestrooms and suites, trend setting F&B outlets and immersive relaxtion zone; not to mention the happening lobby. Challenging the status quo, we are redefining hospitality with seamless, fun, cool and smart interactions.
The Guest Services Agent is the point of reference for guests who need assistance or information. Understanding guests’ needs and requests and provides them with personalised solutions for hotel offerings and Singapore-specific activities and attractions. He/she will also be responsible for any luggage and parcel handling from a guests or an external soure.
Primary Responsibilities
Manages all guest services tasks (Concierge / Poterage / Doorman)
- Supervises and participates in the activities of the personnel in charge of handling and safe keeping of all incoming, outgoing, and stored baggage.
- Welcomes all guests, promotes inter-hotel sales and in-house facilities, and provides directions and suggestions to the surrounding areas.
- Ensures the smooth running of the hotel entrance and driveway operations by performing all tasks in adherence with the code of ethics as accordance by Pullman Singapore Orchard.
- Accommodates all guest needs and requests, anticipating needs, and creating memorable experiences through personalized service.
- Gather, summarize, and provide information to guest about the property and the surrounding area amenities, including special events and activities.
- Ensures service standards and individual performance are aligned with Accor Hotels Values - Guest Passion, Trust, Sustainable Performance, Spirit of Conquest, Innovation and Respect.
- Perform other duties assigned.
Knowledge and Experience
- Certificate related to customer service or hospitality
- Minimum 1 year relevant experience with Concierge or Guest Services.
- Excellent communication skills in English and ability to communicate in a second language
- Possess strong interpersonal skills.
- Understand and addresses guests and/or colleagues needs.
- Create and maintain a cohesive environment for the team.
- Focus on service with an eye for detail and an approachable attitude.
- Work well under pressure, with the ability to analyze and resolve issues by exercising good judgment.
- Prioritise and organize work assignments and delegates work effectively.
- Self-motivated and show good initiative in a dynamic environment.
- Ensure security and confidentiality of guest and hotel information.
- Possess good computer and property management system skills
- Embrace and responds to change effectively
Discover a world where life pulses with passion
Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.
When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.
LET
YOUR PASSION SHINE
We foster
our creativity, our excellence and progressiveness. We interconnect with
each other and our environment, to create a new kind of quiet luxury. With us, you can take pride in
being part of a wider global team leading the way in local sustainability
initiatives. Working together with our communities, we will empower you to
make your own meaningful impact.
Let your passion shine
We take pride in promoting heartfelt hospitality with a French Zest, valuing passion, excellence and emotional intelligence. We pioneer a committed and sustainable approach to luxury, encouraging openness and inclusivity. We value new encounters with colleagues and guests from all horizons with a goal of creating a distinctive culture together.
JOIN US
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