- Full-Time
- Permanent
- Rooms
- ACCOR
__jobinformationwidget.freetext.LocationText__
Swissôtel Living Jeddah, Jeddah, Saudi Arabia
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REF65727D
Tamayyaz - Receptionist - Saudis Only
Region
MEA SPAC
"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"
We are seeking a highly competent and service-oriented Guest Service Agent (GSA) to join our Front Office team. As the primary point of contact for our guests, you will be responsible for ensuring exceptional service and creating positive experiences that align with our organization's standards.
- Professionally greet and check-in guests, ensuring a seamless and efficient arrival process
- Address guest inquiries, requests, and complaints with utmost professionalism and urgency
- Execute check-out procedures, including accurate billing and secure payment collection
- Liaise effectively with other departments to fulfill guest requirements and resolve issues promptly
- Maintain comprehensive knowledge of hotel services, local attractions, and events to provide accurate information
- Manage reservations, room allocations, and special requests with precision and attention to detail
- Uphold the highest standards of organization, cleanliness, and presentation at the front desk area
- Perform essential administrative tasks, including generating reports and maintaining accurate records
- Collaborate effectively with team members to consistently deliver superior service standards
- Strictly adhere to all hotel policies, procedures, and safety protocols
- Diploma or degree in Hotel Management or related field, with customer service experience (hospitality industry preferred)
- Excellent communication, interpersonal, and problem-solving skills
- Proficiency in hotel management software (Opera preferred) and Microsoft Office suite
- Ability to multitask and work efficiently in a fast-paced environment
- Fluency in English; knowledge of additional languages is a plus
Discover a world where life pulses with passion
Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.
When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.
LET
YOUR PASSION SHINE
We foster
our creativity, our excellence and progressiveness. We interconnect with
each other and our environment, to create a new kind of quiet luxury. With us, you can take pride in
being part of a wider global team leading the way in local sustainability
initiatives. Working together with our communities, we will empower you to
make your own meaningful impact.
Let your passion shine
We take pride in promoting heartfelt hospitality with a French Zest, valuing passion, excellence and emotional intelligence. We pioneer a committed and sustainable approach to luxury, encouraging openness and inclusivity. We value new encounters with colleagues and guests from all horizons with a goal of creating a distinctive culture together.
JOIN US
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