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  1. Part-Time
  2. Permanent
  3. Rooms
  4. ACCOR

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ibis budget Manchester Salford Quays, Salford, United Kingdom

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REF68652T

EN - Reception Agent

Region

Europe and North Africa


Company Description

Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.

Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.


Job Description

Position Overview

·Provide efficient service for guest registration and departure; maintain accurate guest accounts and provide accurate, helpful information.

·Attend to all incoming calls via the switchboard in a professional and polite manner, constantly striving to provide Total Customer Satisfaction.

·Maintain strict security procedures to ensure guest confidentiality and safety.

Duties

·Provide quality service to the customer by responding to their requests promptly, efficiently and courteously during check-in, check-out and throughout their stay.

·Maintain control of guest and hotel accounts ensuring that all charges are accurate and posted on a timely basis.

·Maintain strict security procedures with credit transactions, accounting procedures, issue of room keys and guest confidentiality/privacy

·Maintain communication channels between Hotel guests and all Hotel departments both verbally and in writing as required.

·Operate switchboard effectively, handling all calls promptly and professionally, greeting all callers according to Accor policy and transfer all calls to relevant departments responding to requests quickly and efficiently.

·Document accurately all internal and guest messages. Distribute according to specified Hotel procedure.

·Use every opportunity to promote hotel facilities and maximise sales through sound product knowledge and selling skills.

·Attend to other duties as requested by Management and Supervisors

Benefits

·ALL Heartist Card to be used in Accor Hotels Worldwide (Discounts off stays, dinning, shopping and more)

·Free night stays in our UK hotels and 50% discount in any Accor Restaurant (T&C Applies)

·Hotel discounts for your Friends and Family

·Training & Development

·International career opportunities

·Employee Assistance Program: support your wellbeing in your professional and personal lives

·Recommend a Friend Incentive

·Pension Scheme

·Cycle to work scheme

·Complimentary Staff meal

·Uniform provided

·Participate actively in initiatives to build a more inclusive and sustainable world

Our objective is simple: make you grow and give you the spark t


Qualifications

Your experience and skills include:
Service focused personality is essential

Flexibility across an array of days and shifts is essential 


Additional Information

experience is an asset
Prior experience working with Opera or a related system
Fluency in English
additional languages are a plus
Your team and working environment:
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.

When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.

LET YOUR PASSION SHINE

We foster our creativity, our excellence and progressiveness. We interconnect with each other and our environment, to create a new kind of quiet luxury. With us, you can take pride in being part of a wider global team leading the way in local sustainability initiatives. Working together with our communities, we will empower you to make your own meaningful impact.

LEARN ABOUT US

Let your passion shine

We take pride in promoting heartfelt hospitality with a French Zest, valuing passion, excellence and emotional intelligence. We pioneer a committed and sustainable approach to luxury, encouraging openness and inclusivity. We value new encounters with colleagues and guests from all horizons with a goal of creating a distinctive culture together.

JOIN US