Zero Hour Receptionist

By working at the Mercure Nottingham Sherwood Hotel  you will be part of the Accor network, worldwide hospitality leader. With us, you can be all you are, work with purpose, grow, learn, enjoy and explore Accor’s limitless opportunities. Discover our Talent stories at heart-of-hospitality.com or on Instagram @heart.of.hospitality

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent, creating an environment where everyone feels they belong.

What you will be doing

As Receptionist, you will provide reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required.

A Receptionist contributes to the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:

•  Achieve positive outcomes from Guest queries in a timely and efficient manner
• Ensure an efficient reception experience for Guests, including check in/out, and complete audit procedures, as required
•  Ensure that both the Front Office Manager and Reception Supervisors are kept fully aware of any relevant feedback from guests and, or, other departments
• Demonstrate a high level of customer service at all times
•  Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties
• Maximize room occupancy and use up-selling techniques to promote hotel services and facilities
• Comply with hotel security, fire regulations and all health and safety legislation
•  Act in accordance with policies and procedures when working with front of house equipment and property management systems
• Follow company brand standards
• Assist other departments, as necessary

• Service focused personality is essential.
• Passionate about guest experience.
• Strong computer skills, especially knowledge of Opera Property Management System, Microsoft Word and Excel.
• Must have a well-rounded understanding of all aspects of hotel operations.
• Highly organized, career and result oriented with the ability to be flexible with hours, days off, assignments and additional duties.
• Must work well under pressure in a fast paced environment and handle conflicting priorities.
• Minimum of two years previous experience in a Rooms department, preferably Front Office operations.
• College degree in Hospitality management or related field preferred.

Our mission at the Mercure Nottingham Sherwood Hotel is to create memorable moments for our guests, by connecting hearts from arrival to farewell.

A job, a career or a calling - whatever brings you here, we have something for you!

As part of our team you can have:

• Free night stays in our UK hotels and 50% discount in any Accor Restaurant (T&C Applies)
• Discounted hotel rates all over the world in Accor Hotels
• Continuously learn and develop yourself with our Accor Academy
• Support your wellbeing in your professional and personal lives
• Grow your experience anywhere. Explore limitless opportunities across 5000 hotels in over 100 countries
• Participate actively in initiatives to build a more inclusive and sustainable world
• And many more benefits and perks : Our objective is simple: make you grow and give you the spark to unleash your personality