Room Attendant & Public Area

Accor have more than 300,000 hospitality experts placing people at the heart of what we do, creating emotion for our guests, and nurturing passion for service and achievement beyond limits. Building on the strength of our teams and of our integrated ecosystem of leading brands, personalized services and expert solutions, we break new ground to reimagine hospitality and inspire new ways to experience the world.

PRIMARY OBJECTIVE OF POSITION 
To maximize customer satisfaction by providing neat and clean rooms in accordance with the standards, and to provide efficient, prompt, courteous, trouble free and proactive service to guests. All work will be in line with departmental guidelines and service concepts.

TASKS, DUTIES AND RESPONSIBILITIES 
PROVIDE NEAT AND CLEAN ROOMS, AND HIGH SERVICE QUALITY
• Collects daily worksheet each morning with applicable keys, and returns it by the end of the shift 
• Keeps bedroom door open while working in the guest room, and locks door properly when leaving the room 
• Maximizes job efficiency and neat, orderly appearance by maintaining supply cart and vacuum cleaner 
• Stocks supply of cart correctly in the morning and afternoon, with all necessary linens, guest supplies, and cleaning equipment 
• Sorts out any damaged linen or linen needing rewashing and returns them to Laundry Department 
• Cleans guest rooms daily according to operational policies and standards 
• Removes soiled bed and bath linens, and replaces with clean linens 
• Removes accumulated trash from rooms 
• Cleans bathroom area 
• Dusts all surfaces 
• Replenishes promotional materials, literature and stationary 
• Replenishes room amenities 
• Vacuums room 
• Reports unusual circumstances to Floor Supervisor 
• Reports maintenance requests and replacement orders 
• Leaves all guests belongings in stay over rooms unless they have been discarded in the trash
• Assists guests and other departments by removing food trays and trolleys from bedrooms  
• Reports to the Floor Supervisor if a guest room has the “do not disturb” sign on the door 
• Reports to the Floor Supervisor if duvets, duvet covers, bedspreads or bed skirts need changing
 • Completes full cleaning of any room as requested by Floor Supervisor 
• Attends to guest needs and requests courteously and efficiently

SAFETY, SECURITY AND HEALTH 
• Ensures safety, maximum security and confidentiality to guests and hotel at all times 
• Keeps master keys secure and returns it at the end of each shift 
• Prohibits individuals access to bedrooms unless he or she can prove that he or she is the guest in the room • Reports any suspicious individuals seen in the building
 • Turns in articles left in rooms to Floor Supervisor for proper “lost and found” handling 
• Reports all potential and real hazards immediately 
• Reports any defective equipment immediately 
• Is fully aware of all departmental fire, emergency and bomb procedures 
• Knows how to protect self against chemicals, and is aware of harmful chemical used in department 
• Works in a safe manner in regards to lifting, and utilises equipment, chemicals and protective devises as instructed 
• Looks for possible and probable hazards and conditions and brings them to the attention of the Floor Supervisor 
• Keeps self to the highest standards of personal hygiene, uniform, appearance, body language and conduct.

MISCELLANEOUS 
• Adheres to hotel policies and procedures 
• Starts working on time 
• Wears appropriate uniform correctly, and makes sure it is in good condition 
• Uses practical shoes approved by the Floor Supervisor 
• Uses stockings at all times 
• Uses no nail polish 
• Is straight forward and brings problems and concerns to the Floor Supervisor 
• Co-operates with other departments 
• Attends meetings as required by Floor Supervisor or Executive Housekeeper 
• Is a team player 
• Attends training requested by Floor Supervisor or Executive Housekeeper 
• Accepts flexible work schedule when necessary and requested by Floor Supervisor or Executive Housekeeper Room Attendant 
• Maintains own working areas, materials and company property clean, tidy and in good shape; reports defective materials and equipment to Floor Supervisor
 • Continuously seeks to improve way of working 
• Brings ideas relating to the job to the Floor Supervisor’s attention
 • Knows where to refer guests, and find information regarding hotel facilities, opening hours and location of restaurants, bar, health club, parking, and location of public and in-house telephones 
• Is well informed of union agreements.

Multi-tasking
Data Entry
Computer Skills
Flexibility
Organization
Attention to Detail
Communication