Accor Hospitality Services is pioneering the transformation of tomorrow's world by addressing the daily hospitality requirements of our partners throughout Australia. Our core focus is on delivering tailor-made, human-centric hospitality solutions. Accor's vision of an augmented hospitality experience transcends the confines of our hotels, taking root within our HEARTIST culture and team ethos. This vision draws inspiration from our properties and thrives on the foundation of loyalty.
Purpose
As a Workplace Experience and Hospitality Executive, you will curate exceptional, 5-star experiences for tenants, visitors, and stakeholders. Reporting to leadership, you will seamlessly combine daily F&B operations, premium concierge hospitality, and proactive workplace services, ensuring our office environment radiates convenience, community, and the prestigious hospitality Accor is celebrated for.
The successful candidate will be hired on a 12-month fixed-term contract with an option to extend in line with the contractual agreement.
Primary Responsibilities
- Proactively welcome tenants and visitors, offering premium concierge and personalised lobby services.
- Deliver exceptional food and beverage services in conference rooms, ensuring impeccable set-ups.
- Provide table service for beverages in adjacent executive lounge areas to enhance the experience.
- Co-ordinate daily workplace operations, tenant activation initiatives, and community-building events.
- Liaise with preferred suppliers to identify opportunities for service innovation.
- Respond promptly to tenant feedback, maintaining the asset's premium operating standards.
Skills and Experience
- Strong hospitality or hotel background with experience in premium food and beverage service.
- Demonstrated experience in a customer-facing, concierge, or luxury guest services role.
- Proven capability in co-ordinating and planning events with seamless operational delivery.
- Excellent communication skills with a genuine passion for curating personalised customer experiences.
- All successful candidates will be required to hold a valid National Police Check
Accor Benefits
- ALL Heartist Membership - Take advantage of discounts on accommodation and food & beverage worldwide!
- Family & Friends Discounts - Available on a range of accommodation, services and events for those who mean the most to you
- Accor Live Limitless (ALL) Loyalty Program - Earn status & reward points on your worldwide stays
- Learn Your Way - Support your career development with access to Accor’s industry leading training platforms, Accor Academy and Typsy
- Build Your Network - With more than 300,000 Accor professionals globally sharing the same guest passion, you have the ability to grow your hospitality network worldwide
- Worldwide Opportunities - We are a world leading hotel operator! With over 400 hotels in the Pacific and more than 5,000 across 110 countries, offering limitless opportunities to grow your career
At Accor, we welcome you as you are. We help you grow and learn, so that work brings purpose to your life. By joining Accor, every chapter of your story is yours to write, and together we can imagine tomorrow's hospitality. Accor is an inclusive company, building diverse teams across the globe.
Everyone has a story and we want to learn yours. We invite you to APPLY NOW.
LET
YOUR PASSION SHINE
We foster
our creativity, our excellence and progressiveness. We interconnect with
each other and our environment, to create a new kind of quiet luxury. With us, you can take pride in
being part of a wider global team leading the way in local sustainability
initiatives. Working together with our communities, we will empower you to
make your own meaningful impact.
Let your passion shine
We take pride in promoting heartfelt hospitality with a French Zest, valuing passion, excellence and emotional intelligence. We pioneer a committed and sustainable approach to luxury, encouraging openness and inclusivity. We value new encounters with colleagues and guests from all horizons with a goal of creating a distinctive culture together.
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