1. Part-Time
  2. Permanent
  4. Rooms


Sofitel Auckland Viaduct Harbour, Auckland, New Zealand



Welcomer/Porter - Part Time


Luxury & Lifestyle

This vacancy has now expired. Please see similar roles below...

Company Description

Sofitel - Chic, Passionate, Indulged, Special. Experience the very best of modern luxury at Sofitel Auckland Viaduct Harbour. Here you can indulge in a decidedly chic encounter that combines the spirit of Aotearoa with the French Art de Vivre.

The unmistakable influence of fashion has imbued Sofitel with a couture approach to service, from the fine attention paid to the smallest detail, to the elaborate flourishes that enchant and delight guests. As proud “Ambassadors” of l’Art de Vivre around the world, we are committed to delivering hospitality excellence and heartfelt service, in a manner that is tailor-made to our guests

We are looking for ambassadors for Sofitel Auckland Viaduct Harbour as Part Time Welcomer/Porter with a potential move to Full Time. The ambassador should an eye for detail, a passion for creating magnifique luxury experience for our guests and developing a wonderful team.

Job Description

Our Ambassador will:

  • Assist in the day to day operations of the Front Office department including greeting guests, assisting with car, hotel doors, guest luggage, lobby services and security functions, ensuring that standards are maintained in these areas, efficiency evident and customer’s needs met and expectations exceeded.
  • Provide quality service to the customer by responding to their requests promptly, efficiently and courteously during check-in, check-out and throughout their stay.
  • Maintain control of guest and hotel accounts ensuring that all charges are accurate and posted on a timely basis.
  • Assist with car / hotel doors and guest luggage. Ensure timely delivery of all guest luggage. Explain technology and features of guest rooms.
  • Exercise care and responsibility when parking guest vehicles. Follow procedures set out in manual.
  • Ensure messages and faxes are delivered with the utmost urgency.
  • All guest property in storage, long or short term, documented and cared for.
  • When guest report lost property take all relevant information and pass on to housekeeping.


  • Valid Full New Zealand Drivers Licence
  • Clean Driving History
  • Strong Presentation and organisation skills
  • Ability to work in the fast paced environment and be proactive
  • Previous hotel experience

Additional Information

  • Learn your Way - Access to our Accor Academy so you can Earn while you Learn!
  • Work Your Way - Flexibility to ensure a work life balance!
  • Benefits Your Way - Incredible Accor Heartist Benefits - discounted Food & Beverage + Accommodation Worldwide
  • Complimentary meals on shift
  • Accor's Parental Leave Scheme
  • Access to our Employee Assistance Program

Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.
When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.


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