Waiter/Waitress - Fairmont

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Job Summary: The Waiter/Waitress will provide excellent service to guests in our dining establishments, ensuring a memorable dining experience. This role requires a strong understanding of menu offerings, excellent communication skills, and the ability to handle various guest requests and situations with professionalism and efficiency.

Key Responsibilities:

• Guest Service:

  • Greet and seat guests in a friendly and welcoming manner, providing menu recommendations and answering any questions about food and beverages.
  • Take accurate food and beverage orders and relay them to the kitchen and bar staff efficiently.
  • Serve food and beverages to guests, ensuring timely delivery and attention to presentation and quality.

• Operational Duties:

  • Set up and maintain dining areas, including tables, chairs, and service stations, ensuring cleanliness and organization.
  • Handle guest requests and complaints promptly and professionally, aiming to resolve issues to the guest’s satisfaction.
  • Process payments, including handling cash and credit card transactions, and provide accurate change or receipts.

• Team Collaboration:

  • Work closely with kitchen and bar staff to ensure seamless service and communication.
  • Assist in training new staff members as needed, providing support and guidance to ensure they understand service standards and procedures.
  • Collaborate with colleagues to maintain a positive and efficient work environment.

• Hygiene and Safety:

  • Adhere to health and safety regulations, including proper food handling, sanitation, and personal hygiene practices.
  • Ensure that all equipment and utensils are clean and in good working condition.

• Upselling and Recommendations:

  • Suggest and upsell menu items, including specials and promotions, to enhance the dining experience and increase sales.
  • Stay informed about the menu, including ingredients, preparation methods, and potential allergens, to provide accurate information to guests.

Qualifications:

• Education and Experience:

  • Previous experience as a waiter/waitress or in a similar customer service role is preferred.
  • Knowledge of food and beverage service, including wine and cocktail offerings, is an advantage.

• Skills and Competencies:

  • Excellent communication and interpersonal skills, with the ability to interact effectively with guests and team members.
  • Strong organizational skills and the ability to multitask in a fast-paced environment.
  • Professional demeanor with a focus on providing exceptional guest service.

• Personal Attributes:

  • Friendly, approachable, and attentive with a positive attitude and strong work ethic.
  • Ability to work flexible hours, including evenings, weekends, and holidays.
  • A willingness to learn and adapt to new procedures and standards.