1. Full-Time
  2. Permanent
  3. FAIRMONT
  4. Rooms

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Fairmont Golden Prague, Prague, Czechia

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REF106350R

VIP Concierge Manager

Region

Luxury & Lifestyle


Company Description

In 1907, history was made when Fairmont San Francisco, Nob Hill’s grand dame, opened its doors. The iconic hotel soon became the city’s venue of choice for glittering balls, presidential visits and political gatherings, making the name Fairmont synonymous with “place of occasion”. With this auspicious beginning, Fairmont Hotels & Resorts brand was born. Fairmont Hotels offer more than luxurious rooms, world-class dining and amazing locations —we are  turning moments into special memories.

Are you someone with a passion for excellence and a flair of exceptional hospitality?

Fairmont Golden Prague invites you to elevate your career journey by gaining experience with us in a luxurious setting. Learn more about us and if you are interested in becoming a member of our team, connect with us.


Job Description

We are looking for an experienced and passionate VIP Concierge Manager to lead our integrated VIP Concierge team across Fairmont Gold and Concierge Desk operations. This role is responsible for delivering exceptional luxury service experiences and ensuring the highest standards of personalized guest care.

What You Will Do

  • Lead, coach, and develop the VIP Concierge team
  • Ensure seamless and personalized VIP guest experiences
  • Oversee VIP arrivals, guest preferences, and service recovery
  • Maintain luxury brand service standards and operational excellence
  • Drive upselling opportunities and curated guest experiences
  • Build strong relationships with external luxury partners and vendors
  • Collaborate closely with Front Office, Housekeeping, and Food & Beverage teams
  • Lead executive lounge operations and ensure exceptional service standards

Qualifications

What We Are Looking For

  • Previous leadership experience in luxury hospitality, Concierge, VIP Services, or Front Office
  • Strong passion for guest experience and personalized service
  • Excellent communication and leadership skills
  • Professional, detail-oriented, and highly organized personality
  • Ability to perform confidently in a fast-paced luxury environment
  • Knowledge of the local environment, including history, cultural attractions, and gastronomic scene, is an advantage

Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.

When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.

LET YOUR PASSION SHINE

We foster our creativity, our excellence and progressiveness. We interconnect with each other and our environment, to create a new kind of quiet luxury. With us, you can take pride in being part of a wider global team leading the way in local sustainability initiatives. Working together with our communities, we will empower you to make your own meaningful impact.

LEARN ABOUT US

Let your passion shine

We take pride in promoting heartfelt hospitality with a French Zest, valuing passion, excellence and emotional intelligence. We pioneer a committed and sustainable approach to luxury, encouraging openness and inclusivity. We value new encounters with colleagues and guests from all horizons with a goal of creating a distinctive culture together.

JOIN US