Villa Manager

Located on the coveted south shore of Maui in Wailea, Fairmont Kea Lani is Hawaiʻi’s only all-suite and villa luxury oceanfront resort. This newly transformed, distinctive property is located on the sunny shores of Polo Beach amongst 22 acres of tropical landscape, offering authentic Hawaiian cultural experiences and genuine personal service that embody the spirit of Aloha.

From full-moon staff hikes and beach clean-ups to appreciation luncheons and birthday holidays, our team provides endless opportunities to learn and grow in both your personal and professional development. Live and work in a place you love!

What is in it for you:

• Comprehensive benefits package (Medical, Vision and Dental) including extended benefits like; Basic insurance, TDI and Long-Term Disability for regular Full-time and Part-time employees
• 401(k)
• One complimentary duty meal for all employees that work more than 6 hours per shift
• Food & Beverage discount at Fairmont Kea Lani (venue specific and discount may vary)
• Wellness Offerings
• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academies
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities

Reporting to the Director, Operations, the Villa Manager is responsible for ensuring the highest level of cleanliness and maintenance for all 37 Villa’s and exceptional guest service for the guests occupying these accommodations.  Additionally, the Villa Manager will assist in oversight and care for identified VIP’s as per the Hotel guidelines.

Salary Range: $80,000 - $85,000

What you will be doing:

• Create the stay and the environment for the Villa guests by delivering on the highest of standards, bespoke service and continuously seeking to enhance the service touchpoints
• Serve as the direct contact with all Villa Guests, being a point of contact for pre-stay, during and post stay
• Liaise with other departments to ensure the smooth management of the villa operations, this includes being responsible for cleanliness of Villas (prior to arrival, occupied service and turndown), Maintenance and Up Keep of Villa, thus being actively involved in ongoing inspections, follow up of Work Orders and Preventative Maintenance and within the F&B division
• Assist guests with Concierge related activities and thus working closely with the Concierge team to put together itineraries
• Solicit feedback on guest satisfaction and resolves problems in accordance with our Mission Statement and philosophy of colleague empowerment
• Reviews arrival reports and VIPS's to ensure all special requirements are met or exceeded
• Develop, implement and sustain guest service standards
• Upholds the highest standard of internal and external customer service at all times
• Coaches and mentors colleagues by creating an environment that allows employees to achieve job fulfillment and provides a path for career development with Fairmont Hotels and Resorts
• Conducts and participates in monthly communication meetings
• Monitors and provides feedback on monthly labor expenses
• Participates in yearly budgeting process and strategic planning/marketing planning
• Develops, implements and maintains new incentives to motivate employees and maximize hotel revenue
• Ensures effective utilization and productivity of all staff through staff planning, hiring and scheduling  while adhering to budget parameters
• Effectively maximizes inventory levels during high occupancy/sold out nights
• Consistently demonstrates a commitment to personal Guest Service excellence and profitably through special duties as assigned
• Actively participate in the Fairmont Kea Lani, Maui’s committee(s)

Your experience and skills include:  

• High School diploma or equivalent or vocational training
• College or University degree in Hotel Management preferred
• Minimum two (2) years previous supervisory/management experience in hotel operations with preference in Front Office operations
• Superior leadership and coaching skills with a proven track record of developing and motivating career minded Front Office professionals
• Exceptionally strong guest service orientation and training skills background
• Must have cash/float handling experience
• Valid Driver’s License required
• Clean Driver’s Abstract
• Maui County Liquor Card

All Candidates must be in possession of identification proving authorization to work in the United States as defined in the Immigration Reform and Control Act of 1986 (IRCA). This Position does not offer sponsorship of Work Visas. Resumes submitted that cannot fulfill these requirements will not be considered.

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Join our ‘ohana today:  Visit our website to learn more about living and working for Fairmont Hawai’i.  www.fairmonthawaiijobs.com

Why work for Accor? So you can discover a world where life pulses with passion!​

Join the Accor Group, an ecosystem of over 45 brands, 5,600 hotels, 10,000 restaurants and lifestyle places, that welcome you.  With us, your personality is valued, your opportunities for growth know no boundaries.  Every action you take has a positive and memorable impact on the experience of our customers, your colleagues, and also, on the planet, contributing to pioneering the art of responsible hospitality.

Hospitality is a work of heart! #fairmontcareers #alwayskealani