Company Description
Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.
Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.
Job Description
Supervise the implementation of Laundry/Uniform room standards and procedures in relation to:
- Uniform
- Cleaning service
- Linen maintenance
Recommended changes to these standards and training needs on an ongoing basis
Maintain a current and thorough knowledge of all Uniform systems
Open and close the shift and ensure effective shift hand over
Management of all incoming and outgoing calls
Solve employee grievances
Perform Linen/Uniform inspections
Ensure all Uniform is processed and ascending in a timely manner
Manage all special requests made by Employee.
Ensure consistency within the department
Management of lost property for the hotel
Ensure you have complete knowledge of F&B linen & Uniform
Manage storage areas
Complete stock takes as required
Maintain stock levels of F&B linen &room linen.
Conducts shift briefings to ensure hotel activities and operational requirements are known
To maintain constant linen flow to the floors and the outlets.
To ensure proper distribution of all articles and efficient handling of guests, managers and employees uniforms.
To assist laundry and housekeeping operations during daily peak hours.
To ensure work areas and stores are always in a good state of maintenance and that fire hazards and safety hazards are removed.
To ensure uncompromising levels of cleanliness and maintenance through each employee’s responsibility.
To maintain complete and readily accessible files.
To participate in monthly inventories.
To follow up daily check lists.
To ensure a proper use of the telephone etiquette as per Rixos standards.
To manage any guest complaint in a professional manner, by owning it, resolving it to the guest satisfaction and recording it.
To respect schedules, terms and deadlines as agreed with the Management.
To ensure that all team members are updated with the latest administrative, organizational, operational or other changes and news.
To conduct / attend a daily line up briefing with the Uniform room team to recapitulate tasks and activity.
To share daily activity highlights with the Housekeeping Manager/Laundry manager including internal and external guest opportunities.
To assist in fulfilling administrative responsibilities and monitoring activities.
To create an atmosphere of high morale and a happy working relationship among the staff.
To develop staff motivation and performance through action plans. To be involved in staff retention and satisfaction.
To ensure trainings and regular “refresher” courses are conducted and attended as scheduled.
Qualifications
Diploma or degree in vocational hospitality, 4 – 5 years experience in 4-5 star hotel.
