- Full-Time
- Permanent
- SOFITEL
- Rooms
__jobinformationwidget.freetext.LocationText__
Sofitel New York, New York, United States
__jobinformationwidget.freetext.ExternalReference__
REF72276Q
Assistant Housekeeping Manager
Region
Luxury & Lifestyle
Join us at Accor, where life pulses with passion!
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.
By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart.
You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!
What is in it for you:
With the global footprint of ACCOR Hotels, you also have the opportunity to grow and advance within the company and work with colleagues from all over the world on a daily basis. We have some of the best benefits in the industry, including hotel discounts, quarterly bonus potential, 401k Match, free daily lunch and so much more! The hotel is convenient to all public transportation, a short walk to Grand Central and Port Authority, which makes for an easy commute.
Your team and working environment:
Our award-winning hotel is steps away from Fifth Avenue, Rockefeller Center, Times Square, Broadway, and Bryant Park.
Our 398 spacious, luxurious guest rooms include 52 one-bedroom suites and provide a haven in the midst of the hustle and bustle of the city. With French inspiration, our ambassadors deliver service from the heart and lifelong memories one guest at a time.
You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.
Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.
Pay Rate: $65,000.00 - $67,000.00 a year
Hospitality is a work of heart,
Join us and become a Heartist®.
What you will be doing:
The Assistant Housekeeping Manager assists the Director of Housekeeping in managing all aspects of the department inclusive of all public areas and laundry facility; maintaining the highest standard of cleanliness in all guestrooms and public areas; recommending and implementing procedural changes; and managing the department.
Requires 2 years upscale hotel housekeeping management experience required.
- Must be hospitality-oriented, able to work well in stressful and high-pressure situations.
- Must be a team player and enjoy working on and with teams of people.
- Ability to acquire and maintain relationships e.g., team members and guests.
- Excellent work ethic, interpersonal and organizational skills.
- Ability to grasp, lift, carry or otherwise move materials weighing up to 30 lbs.
- Ability to move throughout building, bend, stoop and reach to assist other team members, i.e., room attendants and housemen to complete their individual tasks if situation demands.
- Excellent verbal and written English skills.
- Must be computer-literate in Word and Excel and have knowledge of a hotel rooms management system, i.e. HotSoS, Opera or other.
- Must be able to work evenings, weekends and holidays.
- Perform daily inspection of all public areas, guestrooms, exterior of building and back house areas, to ensure that the highest standards are met.
- Monitor progress, ensure completion of deep cleaning program and assign tasks to housekeeping colleagues.
- Supervise the housekeeping staff; providing open communication, training, coaching, counseling and providing performance feedback to ensure maximum efficiency.
- Train, recommend performance evaluations, resolve issues, provide open communication and recommend discipline and/or termination when appropriate.
- Ensure compliance with accident/loss prevention programs, health/sanitation standards and regulations to achieve a high level of cleanliness and guest satisfaction.
- Issue assignments to staff reviewing special requests and areas of concentration to ensure a smooth flow of the housekeeping operation.
- Issue supplies/goods to staff at beginning of shift in order to control inventory and ensure proper supplies are available while controlling expenses.
- Log items into the Lost and Found and answer inquires to maintain controls and ensure guest satisfaction.
- Respond to guest questions. Provide guest assistance, direction and information as requested.
- Perform other duties as assigned, requested or deemed necessary by the Director of Housekeeping
Your experience and skills include:
Service focused personality is essential and previous leadership experience required
Prior experience working with Opera or a related system
Proven ability to build and maintain good relationships with all stakeholders Communicate thoughts, actions and opportunities clearly with strong networking skill
Ability to lead by example, believe in a strong team culture and set the scene for high performance
Ideally, situated steps away from Fifth Avenue, Times Square and Grand Central Station, Sofitel New York’s 398 spacious guest rooms and suites provide a haven in the midst of the hustle and bustle of the city. With French inspiration, our ambassadors deliver service from the heart and lifelong memories one guest at a time.
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
Why work for Accor?
We are far more than a worldwide leader. We are 280,000 women and men placing people at the heart of what we do, and nurturing real passion for service and achievement Joining Accor means embarking on a unique life journey to imagine tomorrow's hospitality.
To join our Group, please visit https://careers.accor.com/
Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.
When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.
LET
YOUR PASSION SHINE
We foster
our creativity, our excellence and progressiveness. We interconnect with
each other and our environment, to create a new kind of quiet luxury. With us, you can take pride in
being part of a wider global team leading the way in local sustainability
initiatives. Working together with our communities, we will empower you to
make your own meaningful impact.
Let your passion shine
We take pride in promoting heartfelt hospitality with a French Zest, valuing passion, excellence and emotional intelligence. We pioneer a committed and sustainable approach to luxury, encouraging openness and inclusivity. We value new encounters with colleagues and guests from all horizons with a goal of creating a distinctive culture together.
JOIN US
Related jobs
Salary
Location
21c Museum Hotel Louisville, Louisville, United States
Experience Level
Entry Level
Job Schedule
Full-Time
Brands
21C MUSEUM HOTELS
Job type
Permanent
Locations
Louisville
Job Category
Rooms
Description
Specific Responsibilities:Retrieves items from shelves and storerooms, set up cleaning cart with supplies for daily use, constantly organizing carts, and storerooms in a clean and orderly fashion.Clea
Reference
845436fa-0f27-4c99-a6d3-9be1933a666d
Expiry Date
01/01/0001
Salary
Location
Fairmont Scottsdale Princess, Scottsdale, United States
Experience Level
Entry Level
Job Schedule
Full-Time
Brands
FAIRMONT
Job type
Permanent
Locations
Scottsdale
Job Category
Rooms
Description
As a Seamstress/Tailor with the Fairmont Scottsdale Princess, you will have the opportunity to create lasting memories for every Guest and colleague. Your attention to detail will show the Housekeepin
Reference
3240f284-37d2-4af1-a34d-fc784b859b4e
Expiry Date
01/01/0001
Salary
Location
Hotel St Moritz Queenstown - MGallery Collection, Queenstown, New Zealand
Experience Level
Mid-Senior Level
Job Schedule
Part-Time
Brands
ACCOR
Job type
Permanent
Locations
Queenstown
Job Category
Rooms
Description
You are at the heart of the hotel! As a Team Leader, you will take ownership of guest rooms, ensuring that our guests are provided with a clean, comfortable space, and be a part of creating a memorabl
Reference
2344641d-2900-4484-b7b5-3e2d5ba1f84b
Expiry Date
01/01/0001
Salary
Location
Mercure Sao Paulo Pinheiros, São Paulo, Brazil
Experience Level
Entry Level
Job Schedule
Full-Time
Brands
MERCURE
Job type
Permanent
Locations
São Paulo
Job Category
Rooms
Description
Recepcionar hóspedes/clientes no balcão ou por telefone, identificando-os e prestando informações e esclarecimentos diversos (reservas, confirmação de passagem aérea, endereços/fones de locais, recl
Reference
325cc6e6-f319-4407-b1ff-c7b3f5d2ee4d
Expiry Date
01/01/0001
Salary
Location
Fairmont Empress, Victoria, Canada
Experience Level
Entry Level
Job Schedule
Full-Time
Brands
FAIRMONT
Job type
Permanent
Locations
Victoria
Job Category
Rooms
Description
What is in it for you: Employee benefit card offering discounted rates at Accor properties worldwide and additional benefits for Fairmont and Raffles colleagues Exclusive Employee and Friends & Family
Reference
35c5d26e-eac2-4aa0-a674-6e0833dddd50
Expiry Date
01/01/0001
Salary
Location
Novotel Rio de Janeiro Leme, Rio de Janeiro, Brazil
Experience Level
Executive
Job Schedule
Full-Time
Brands
ACCOR
Job type
Permanent
Locations
Rio de Janeiro
Job Category
Rooms
Description
Recepcionar hóspedes/clientes no balcão ou por telefone, identificando-os e prestandoinformações e esclarecimentos diversos (reservas, confirmação de passagem aérea, endereços/fones de locais, reclama
Reference
ef5c00be-6d61-4366-b25d-1ac93b4f7e6a
Expiry Date
01/01/0001
Salary
Location
Aparthotel Adagio London Brentford, Brentford, United Kingdom
Experience Level
Not Applicable
Job Schedule
Casual
Brands
ADAGIO
Job type
Permanent
Locations
Brentford
Job Category
Rooms
Description
Providing efficient, friendly and professional service to all guests.Leading by example when attending to guest requests. Show efficiency in constantly striving to provide Total Customer SatisfactionA
Reference
d7aeded1-bf35-4b7d-af36-09fbf6028318
Expiry Date
01/01/0001
Salary
Location
Fairmont Jasper Park Lodge, Jasper, Canada
Experience Level
Entry Level
Job Schedule
Full-Time
Brands
ACCOR
Job type
Temporary
Locations
Jasper
Job Category
Rooms
Description
Housekeeping Clerk (Seasonal, May to October)As a Housekeeping Clerk your attention to detail will show the Housekeeping team that you are committed to providing luxury Guest experiences. The energy a
Reference
5c009a33-e68e-4326-919f-efeae7be2f5e
Expiry Date
01/01/0001
Salary
Location
Hamilton Princess & Beach Club - A Fairmont Managed Hotel, Hamilton, Bermuda
Experience Level
Entry Level
Job Schedule
Full-Time
Brands
FAIRMONT
Job type
Permanent
Locations
Hamilton
Job Category
Rooms
Description
Reporting to the Assistant Front Office Manager, responsibilities and essential job functions include but are not limited to the following:Consistently offer professional, engaging and proactive guest
Reference
8dd75e65-c542-49ce-beba-858bb5dd3774
Expiry Date
01/01/0001
Salary
Location
Hamilton Princess & Beach Club - A Fairmont Managed Hotel, Hamilton, Bermuda
Experience Level
Associate
Job Schedule
Part-Time
Brands
FAIRMONT
Job type
Permanent
Locations
Hamilton
Job Category
Rooms
Description
Summary of Responsibilities:Reporting to the Night Manager, responsibilities and essential job functions include but are not limited to the following:Consistently offer professional, engaging and proa
Reference
a912291e-9f2f-43d5-b488-26180bb7fe0d
Expiry Date
01/01/0001