Assistant Front Office Manager

Part of the Accor portfolio, The Clarence Hotel Sydney, soon to be part of the Handwritten Collection, has recently opened with a buzz in its central Sydney CBD location near Wynyard, Pitt st Mall, Barangaroo and Darling Harbour.

Clarence is in the funky part of town, where the buildings operate large business deals by day, and the nightlife is a plethora of hidden bars and lane-ways of entertainment. The Clarence Hotel Sydney features 50 hotel rooms, gym, and soon to come a Restaurant and a Bar once all stages are complete.

This is an exciting opportunity for someone ready to take the next step in their career and make a meaningful mark within Accor. The role will suit someone looking for a fresh challenge—someone who isn’t afraid to take on responsibility, be fully accountable, and work closely with a young, small team. You’ll be joining a property undergoing growth and transformation, led by a dynamic and forward-thinking General Manager who is passionate about mentoring emerging leaders. If you're ambitious, hands-on, and eager to build a long-term future with Accor, this role offers the platform, visibility, and support to help you thrive. Available to start as soon as possible. 

Alongside our Front Office Manager this role will support and oversee daily Front Office operations.

What you will be doing:

• Lead, coach, and motivate the Front Office team to consistently deliver high service standards.
• Drive team performance on loyalty enrollment, upselling initiatives, guest satisfaction and related KPIs.
• Coordinate closely with Housekeeping, F&B, Engineering, and other departments to ensure smooth daily operations.
• Support training, performance management and development of Front Office team members.
• Review guest feedback, reports, and service metrics to drive continuous improvement.
• Reservation Handling 
• Fastcom reporting
• Oracle Nor1
• Manage Opera Cloud 

You will bring with you prior experience of at least 3-5 years in Front Office operations, including working in an Assistant Manager or leadership role in Front Office.

What we are looking for:

• You will preferably come from an Accor Background desired but not essential 
• You are an effective team builder with a keen focus on driving efficiencies and improving operational performance.
• Possesses excellent leadership, communication, problem-solving skills and thrives in fast-paced and high-pressure environments.
• Good financial and analytical understanding.
• You will be able to work Independently yet have close relation to the General Manager 
• You will bring maturity to the role when handling Team Members and Guests alike 
• Seeking next step will suit someone in a supervisor eager for the next step but can work independently 
• You will bring strong knowledge of Opera Cloud, Opera Nor1, Fastcom, Review response
• This will suit someone seeking autonomy but is highly Honest and Professional 
• You will bring an eagerness to work within a Boutique property making your own personal positive impact to its growth and development-BE PART OF THE CHANGE!
• Knowledge of HubOS is advantageous 
• You bring someone Knowledge of Housekeeping Operations would be a plus 

About the Handwritten Brand - Charming | Dynamic | Local

Handwritten Collection was created in 2022 to bring together hotels with a unique personality, intimately reflecting the character and warmth of the people who love and look after them. Putting the host at the centre of the Handwritten proposition and the charming presence that weaves in their character and personality into the fabric of the hotel. We celebrate the passions that make humans special and unique. From the interesting to the eccentric traveller, our properties are curated, stylish and intimate spaces that reflect an authentic story at each hotel.

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

• Learn your Way - Access to our Accor Academy so you can learn while you earn!
• Work Your Way - Flexibility to ensure a work life balance!
• Incredible Accor Heartist Benefits - including discounted Food & Beverage + Accommodation Worldwide
• Accor's refer-a-friend bonus
• Accor's Parental Leave Scheme
• Access to our Employee Assistance Program

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor. Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"

Diversity, equity and inclusion are paramount to us and our ambition is to attract, recruit, develop and promote talent.