Transient Sales Manager

At Fairmont, our passion is to connect our guests to the very best of our destinations. From the beaches of Hawaii to the deserts of the United Arab Emirates to the heart of London, our hotels offer guests extraordinary places, created by combining unique architecture, expressive decor and artistry, and magnificent features. Add engaging service, and the result is an unforgettable guest experience.

Transient Sales Manager

The Transient Sales Manager is tasked with achieving monthly room night goals, developing and implementing effective sales action plans, fostering positive interdepartmental communications, and executing special projects as assigned.  Reporting through to the Director of Business Transient Sales and Director of Entertainment & Leisure Sales, you will liaise between multiple departments to meet the needs and exceed the expectations of our clients.
 

What you will be doing:

• Provide essential support in the corporate transient, consortia, and wholesale markets, with a focus on identifying and developing new local accounts.
• In support of the Directors of Sales, assist in the development of Corporate Transient, TMC/Mega Agency, Luxury Consortia & Wholesale Leisure Market Segments, to fully cultivate these market segments to achieve room night and revenue goals.
• Collaborative Business Development: Contribute to the achievement of set hotel objectives by offering support to the transient sales team in various business development activities
• Premium Business Travel Emphasis: Prioritize in attracting high touch, less price-sensitive business travelers, aligning with individual hotel guidelines.
• Solicitation Activities: Maintain a consistent schedule of weekly telephone and outside solicitation, including scheduling travel agency presentations, hotel site visits and familiarization trips.
• Build strong relationships with clients and with the hotel operational team to ensure delivery of exceptional guest service.
• Account Tracking: Monitor all accounts daily, focusing on Corporate, Consortia (TMC + Luxury Leisure), Wholesale and Government segments.

• Responsible for total account management of assigned local negotiated accounts including contracting, account management, and servicing the needs of these local contacts.
• Participate in weekly revenue commercial meetings, monthly sales meetings, stand up daily and monthly sales meetings as assigned by the Directors of Sales.
• Responsible for maintaining all reporting on a weekly and monthly basis as assigned by Directors of Sales.
• Adherence to Procedures: Stay current and comply with all sales office procedures and systems.

• Global Sales Office Relationships: Maintain strong relationships with Global Sales Offices (GSOs).
• Yearly Training: Complete annual training sessions with the corporate office.
• Cross-Selling and Upselling: Identify opportunities for cross-selling and upselling within existing accounts to maximize revenue potential.

What is in it for you:

• Salary Range: USD$75,000 to $85,000 + incentive
• Discounted hotel rooms and food & beverage rates to employees at our sister properties around the globe.
• We provide learning programs through our Academies to promote growth and development so that you can perform at your full potential
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21 and WATCH

Your team and working environment:

What was true in 1966 remains true to this day: The Century Plaza Hotel is part of a visionary development intent on doing what others could only imagine. Previously deemed the “Western White House,” (as the only venue outside the White House to host state dinners), Century Plaza’s place in history remains unshakeable. A modernized take on luxury and elevated guest experience from product to people enlivens the real wow factor.

This experience begins with a new kind of workplace, one where the energy is contagious, the stories are invigorating, and the challenges present inspiring opportunities to make your mark. We provide an environment of trust, respect, and integrity.  A home away from home.  Where diversity and inclusion are celebrated. Privacy and personal information are protected. Through Accor’s Employee Value Proposition, we ensure fair treatment and a workplace free from discrimination & harassment.

Visa Requirements:  Must provide proof of eligibility to be employed in the United States of America.

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent. We commit to a future where diverse identities are celebrated, and equitable and inclusive practices are woven into the fabric of everything we do as an organization.

Fairmont Century Plaza is an Equal Opportunity Employer EEO M/F/V/D

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit  https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

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