Training and Engagement Facilitator

Located in the heart of Brisbane city, Sofitel Brisbane Central is known for its sophisticated luxury accommodation, world-class dining, and impeccable hospitality. The hotel’s 416 elegantly appointed guest rooms and suites offer refined French luxury, and with personalised service that comes from the heart, this is Brisbane’s best accommodation experience. The hotel also features elegant and indulgent food and beverage outlets, an executive lounge, two fitness centres, a day spa and fully flexible event spaces for up to 1100 delegates.

Bring your learning and development experience and human resources knowledge to a fun, collaborative and fast paced environment where you will have the autonomy to create and innovate. Working in the hotel industry brings new and exciting challenges every day and means you are surrounded by warm, engaging, hard-working and supportive people.

The Training and Engagement Facilitator at Sofitel Brisbane Central provides a range of learning and development programs and services, both operational and administrative, to assist the Talent and Culture team in maintaining a strong and capable workforce and to drive a positive culture in the hotel.

Reporting to the Director of Talent and Culture and working within a small human resources department that looks after the hotel’s 300+ ambassadors, you will be part of a high-performing team that cherishes and nurtures its people and encourages fresh ideas and positive change.

This role works closely with hotel employees at all levels to plan, create and deliver and report on compliance and development training, with a key focus on building brand awareness, maintaining quality and enabling skills development.  

Focused on delivering timely, accurate and engaging content in line with the Sofitel and Accor brand standards, the successful candidate will be a reliable team player with integrity and grit, who displays a consistently positive attitude and a guest-centric approach.

Key responsibilities include:

• Create, facilitate and coordinate face to face and online training sessions
• Be an engaging facilitator, planning and delivering training consistently across all areas of the hotel
• Be a source of knowledge for training and engagement, providing regular and timely advice to leaders and employees
• Work with managers to develop their knowledge and training capability
• Build and maintain relationships with external training providers and suppliers
• Manage and administrate cloud-based systems geared toward engagement, including Brownie Points (recognition), Peakon (employee surveys) and INES (training and talent management)
• Oversee the administration of apprentices, trainees, interns and work placements
• Plan and organise hotel engagement activities and events in collaboration with hotel Committees, department managers and employees
• Promote the health, safety, wellbeing and inclusion of employees through engagement activities
• Perform administrative duties to achieve an organised and compliant training function
• Regularly report on training progress and outcomes
• Assist with the general day to day operations in the Talent and Culture department.

You will excel in this role if you have:

• An engaging, charismatic, fun and personable training delivery style
• A passion for people and a desire to develop others
• An innovative mind and a drive to continuously improve
• Ability to use Microsoft Suite and cloud-based programs to create professional training material
• Tech skills to enable content creation and sharing through video and socials
• Analytical skills for reporting and data interpretation
• Tertiary qualifications in Human Resources or a related discipline
• A desire to grow your career in Talent and Culture
• The ability to motivate, engage and coach others
• Excellent written and verbal communication skills
• An efficient, flexible and proactive work style
• Immaculate personal presentation
• Experience within the hotel or hospitality industry preferred.

We live by our Heartist principles, that is, we embrace the essence of the heart and art of human connection. Understanding people is our business and putting people at the heart of our organisation is how we make decisions. We want every ambassador to feel valued, inspired and to strive for greatness every day.

Sofitel Brisbane Central offers ambassadors career development opportunities within the hotel and the broader Accor Group. We boast strong connections within a network of luxury hotels across the Accor Group that is collectively known as "La Maison" (French for "The House"). This allows ambassadors direct access to world-class expertise from top minds in luxury hospitality.

As a Sofitel Heartist, you will also be rewarded with:

• Career development opportunities within the largest hotel group in the Pacific
• Discounts for ambassadors, as well as their families and friends, at Accor Hotels, worldwide
• Complimentary hotel stay package to celebrate your work anniversary
• Secure parking in the centre of Brisbane for only $10 per day
• Direct access to Central train station
• Complimentary food in the ambassador dining room
• Laundered uniforms.

Interested but have questions? Please don’t hesitate to contact Pamela Lester, Director of Talent and Culture for a confidential discussion on 0409 598 890 or via LinkedIn.