Team Leader

Would you like to work for a company where hospitality is a work of heart and you can be all you are?

We are Accor. We are a worldwide Augmented Hospitality leader. We are more than 230,000 hospitality experts placing people at the heart of what we do, creating new connections & emotions for our guests, nurturing real passion for service and achievement beyond limits.

At the Accor Global Reservation Centre, we offer memorable experiences to our clients.
You will be part of an international team helping guests offering them the best experience when making the reservation in the luxury hotels around the world.   

Your role as a Team Leader with Accor Global Reservation Centre will provide you with the unique opportunity to build strong relationships while inspiring others to be their best and leading them to create exceptional luxury guest experiences.
 

Job Purpose:

• To inspire a positive working environment through colleague engagement initiatives
• Sense of belonging - working alongside a strong team who both supports and champions your success 
• Propose innovative solutions and ideas to enhance departmental results

Main Duties:

Reporting to the Director, Luxury Reservation Sales,

• Support your team in delivering an effortless luxury guest experience, maintaining the highest level of guest satisfaction for our brands all over the world  
• Support team members in identifying strengths and weaknesses and developing a plan for continuous improvements
• Provide frequent coaching, guidance, and support to the Consultants/Sales Agents
• Develop sales skills to assist your team in delivering world-class results  
• Monitor statistics in order to achieve maximum service and productivity levels  
• Collaborate with the team to identify and coordinate training efforts to improve performance, operational procedures, sales, and customer service abilities of team members 
• Facilitate Consultant with communication meetings, focus groups, and team building activities  
• Complete administrative tasks including Consultant & Sales Agent's performance records, sales statistics, attendance, and coaching plans 
• Building reporting in terms of performance and quality, collective and individual
• Auditing the activity with Quality standards grid
• Participating as a member of the Operations Committee in transversal projects

Your experience and skills include:

• Experience in Sales, Customer Service, Contact Center, and Leadership/Sales Support Experience are assets 
• Strong English verbal and written communication skills. 
• Fluency in French is an asset
• Computer proficient, with an excellent knowledge of the CRS and Microsoft Office
• Action-oriented, highly organized, proven ability to get results 
• Positive attitude and agility, a natural collaborative skill, fast and organized thinker, multi-tasker
• Must work well under pressure in a fast-paced environment, with an ability to prioritize while executing in a tactful manner
• Promote trusting relationships, open-minded and embrace diversity 
• Proactive approach, highly responsible and reliable
• Ability to serve as an Accor brand ambassador and truly showcase what it means to work at Accor

Others:

• Must be currently legally entitled to work full-time in Spain 
• Rotating schedules, including two weekends off per month

What is in it for you:

• Private health insurance
• 24 working days of paid holidays per year
• Attractive discounted rates for our iconic properties worldwide
• Daily food allowance
• Incentive plan
• Access to ongoing training and professional development
• Opportunities for career growth
• Diverse, inclusive, and fun work environment
• Positive and supportive company culture
• Work-Life Balance commitment
• Opportunities to give back to the community and make a positive impact

Our Commitment to Diversity & Inclusion

We are an inclusive company and our ambition is to attract, recruit, and promote diverse talent. 

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

What It’s Like to Work at Accor Global Reservation Centre:

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