Team Leader - Bar

Raffles Udaipur opened in 2021, its ornamental gardens, tumbling fountains and stately Indo-Saracenic architecture describing a love story between India and the West. Set on a 21-acre private island rich with birdlife and exotic flora and fauna, this contemporary reimagining of a country mansion is the first Raffles hotel in India.

Just 20 minutes from the airport, Raffles Udaipur spans a private island and serene lakeshore. Begin your journey with a graceful boat ride, guided by migratory birds. Discover 137 rooms and suites, 10 dining experiences, two pools, wellness rituals, and the timeless care of the Raffles Butler.

We're looking for an enthusiastic, guest-focused, and detail-oriented Team Leader – Bar to join our Food & Beverage Service team in Udaipur, India. In this pivotal role, you'll be responsible for overseeing daily bar operations, leading and developing the bar team, and ensuring exceptional beverage service experiences for our guests. You'll play a key role in maintaining high service standards, driving beverage sales, controlling operational costs, and ensuring compliance with brand standards. This is an excellent opportunity to demonstrate your leadership capabilities, beverage knowledge, and passion for hospitality in a dynamic luxury hotel environment.

• Lead, mentor, and motivate the bar team to deliver exceptional beverage service while maintaining the highest standards of guest satisfaction.
• Oversee daily bar operations, ensuring smooth workflow, efficient service delivery, and adherence to established operational standards.
• Plan and manage weekly staff rosters and work schedules to ensure adequate staffing based on business levels and operational requirements.
• Ensure the team possesses comprehensive knowledge of cocktails, spirits, wines, mocktails, and other beverage offerings.
• Conduct regular training sessions on beverage knowledge, mixology, service techniques, upselling, and brand service standards.
• Drive beverage revenue through effective suggestive selling, upselling initiatives, and promotional activities.
• Monitor beverage inventory, requisitioning, storage, and stock rotation while ensuring proper control of breakage, wastage, and consumption.
• Monitor beverage costs, maintain par stock levels, and ensure the efficient utilization of operating equipment and supplies.
• Ensure strict adherence to food safety, hygiene, sanitation, responsible alcohol service, and workplace safety standards.
• Maintain accurate daily logbooks, operational checklists, and departmental records, and submit monthly performance reports.
• Monitor team performance, conduct regular feedback sessions, and identify training and development opportunities.
• Handle guest feedback, complaints, and incident reports with professionalism, empathy, and timely resolution.
• Ensure proper management of Lost & Found items in accordance with organizational policies and procedures.
• Maintain effective communication through departmental briefings, communication boards, and regular F&B meetings.
• Ensure the bar setup, mise-en-place, cleanliness, and presentation are maintained in accordance with luxury brand standards.
• Build strong working relationships with other departments to ensure seamless coordination and operational efficiency.
• Foster a positive, collaborative, and inclusive team environment that encourages accountability and continuous improvement.
• Identify operational challenges and implement effective solutions to enhance service quality, team productivity, and guest satisfaction.

• Proven experience (minimum 2-3 years) in bar operations or Food & Beverage service within a luxury hotel or hospitality environment.
• Demonstrated leadership experience in supervising, managing, and developing bar associates to ensure seamless daily operations.
• Strong knowledge of alcoholic and non-alcoholic beverages, cocktails, spirits, wines, and mixology techniques.
• Excellent organizational and time management skills, with the ability to multitask and prioritize operational requirements.
• Excellent interpersonal and communication skills, both verbal and written.
• In-depth knowledge of bar service standards, beverage presentation, responsible alcohol service, food safety, and hygiene practices.
• Proficiency in staff scheduling, performance management, on-the-job training, and team development.
• Strong analytical and problem-solving abilities, with attention to detail and a proactive approach to operational challenges.
• Experience in inventory management, beverage stock control, requisitioning, cost control, and monitoring beverage consumption.
• Proficiency in maintaining operational records, preparing reports, monitoring sales, and analysing beverage revenue.
• Commitment to delivering exceptional guest experiences through personalized service and effective guest engagement.
• Ability to drive beverage sales through upselling, product knowledge, suggestive selling, and promotional initiatives.
• Ability to work collaboratively with cross-functional teams and adapt to changing operational priorities.
• Strong conflict resolution and guest complaint-handling skills, ensuring prompt and effective resolution.
• Certification in Food Safety, Bartending, Mixology, or Hospitality Management (preferred).
• Familiarity with F&B management software, beverage inventory systems, and Point-of-Sale (POS) systems (preferred).
• Flexibility to work varied shifts, including evenings, weekends, and public holidays, as per outlet operational requirements.