Company Description
MAMA?
Founded in 2008 by Serge Trigano and his sons Jérémie and Benjamin (co-founders of Club Med), Mama Shelter is a creator of living spaces and a daily director!
These are atypical places, where everyone feels at home, places born of a blend of influences, freedoms, sensations and emotions. Each Mama tells the story of the city in which it is located, and all influences blend together. We offer our guests a joyful atmosphere and exceptional service at an affordable price.
More than just rooms and restaurants, Mama Shelter is a dynamic, a vibe: they are true urban refuges, not only aesthetically pleasing and modern but also popular, welcoming and sexy.
Whatever your role, we're all here to make the customer experience as unforgettable as possible.
Our mission: to bring little moments of happiness to people.
Our growth has enabled us to offer our teams great career paths through internal development and international mobility, and it's not a question of diplomas or years of experience.
Mama Shelter is part of Ennismore, a creative hotel group rooted in cultures and destinations, with a global portfolio of brands. Ennismore is a joint venture with Accor, founded in 2021.
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Our commitment to diversity and inclusion:
Mama is an inclusive company, and our ambition is to recruit and promote diverse talent.
Job Description
🌍 THE MISSION
You are the driving force behind the daily heartbeat of Mama’s restaurant and bar experience 🍽️✨
As Restaurant Manager, you bring energy, rhythm, and precision to every service—ensuring each guest experience is vibrant, seamless, and unmistakably Mama.
You lead from the floor, not the office, inspiring your team in real time and creating a dining atmosphere that feels alive, social, and unforgettable 🔥🍸
💫 Here’s what you’ll be responsible for:
🍽️ Guest Experience Leader
- Deliver a consistently exceptional, high-energy dining experience across all services
- Ensure every guest interaction reflects Mama’s personality: social, bold, and memorable
- Act as the face of the restaurant, engaging with guests and building loyal repeat business
⚡ Operational Excellence
- Oversee day-to-day restaurant operations including service, opening/closing, and floor management
- Ensure smooth coordination between kitchen, bar, and service teams
- Maintain high standards of cleanliness, presentation, and service flow
📊 Commercial Performance Driver
- Support delivery of revenue targets and profitability goals
- Monitor daily sales, labour, and cost controls in line with budgets
- Identify opportunities to drive covers, spend per head, and upselling
👥 Team Leader & Culture Builder
- Lead, coach, and energise front-of-house teams with a hands-on leadership style
- Build a strong, service-driven culture rooted in personality, pride, and performance
- Conduct briefings, on-the-job training, and continuous feedback
🤝 Collaboration Partner
- Work closely with the Bar, Culinary, Events, and Marketing teams
- Ensure alignment between service delivery and brand activations
- Support execution of promotions, events, and seasonal experiences
🛎️ Standards & Consistency Guardian
- Uphold Mama’s service standards across every touchpoint
- Ensure consistency in guest experience, product delivery, and ambiance
- Act quickly to resolve guest feedback and service challenges
🎉 Atmosphere & Experience Driver
- Contribute to the energy of the venue through floor presence and engagement
- Support activations, themed nights, and social dining experiences
- Help create a restaurant environment that feels dynamic, fun, and shareable
✨ WHAT SUCCESS LOOKS LIKE
- A consistently full, high-energy restaurant with strong guest loyalty
- A motivated, confident team delivering personality-led service
- Strong commercial performance across all KPIs
- A reputation as one of the most vibrant dining destinations in the hotel
Qualifications
MADE FOR YOU… ONLY IF ✨
- You have strong senior Food & Beverage leadership experience in hospitality 🍽️🏨
- You come from lifestyle, luxury, or high-volume experiential brands ✨
- You are a natural leader who inspires, motivates, and develops large teams 👥💫
- You are commercially sharp with strong understanding of revenue, cost control, and profitability 📊💰
- You thrive in fast-paced, high-energy environments ⚡
- You are highly operational and love being present on the floor 🛠️
- You have strong communication and stakeholder management skills 💬🤝
- You are creative, innovative, and passionate about guest experience 💖
- You can manage multiple outlets, concepts, and activations with ease 🎶🍸
YOUR LITTLE EXTRAS 🎯
- Pre-opening experience? Big plus 🏗️✨
- Multi-outlet or lifestyle brand experience? Even better 🌍
- You know how to turn F&B into a destination, not just a department 🍸🔥
- You bring bold ideas, energy, and Mama personality every day 🎶💫
Additional Information
Next, we're sure you know the tune 🎶:
- First melody: “At Mama, no AI! We review your application in person and take the time to understand your background. 🎧
- First verse: We organise an initial telephone interview with our People & Culture Team to see if your application fits in with our rhythm. 🤳
- Chorus: Once you've passed the phone interview, we'll arrange a remote meeting 💻 or a meeting at Mama 🤝 to meet the Gang!
- Last verse: Naturally, you'll receive a response from us within two to three weeks at the latest, whether it's a ✔️ or a ✖️.
