Supervisor, Housekeeping

Banyan Group is one of the world’s leading independent, multi-branded hospitality groups centered on the purpose-driven mission of stewardship and wellbeing while offering exceptional, design-led experiences.
The Group’s diversified portfolio of hotels, resorts, spas, galleries, golf and residences features an ecosystem of 10 global brands, including the award-winning Banyan Tree, Angsana, Cassia, Dhawa and Laguna, and the highly anticipated new brands of Homm, Garrya, Folio, and two new Banyan Tree brand extensions - Escape and Veya.
Established in 2008, with the goal of advancing people development and management excellence, Banyan Tree Management Academy has nurtured over 10,000 associates across 23 countries. The Group is recognised for its commitment to environmental protection and community development through its Banyan Tree Global Foundation. Operating over 70 hotels in 17 countries, it has over 50 new properties in the pipeline.
 
Banyan Tree Dubai is an urban sanctuary of well-being on the tranquil shores of Bluewaters Island. With elegantly appointed rooms and suites, incredible dining, Asian-inspired hospitality, and recreation, the resort is an oasis for lasting memories. Fronted by 500m of a pristine, private beach with uninterrupted views of the Arabian Gulf and backed by the iconic Ain Dubai, Banyan Tree Dubai boasts 3 chilled outdoor pools, a fully-serviced beach, the award-winning Banyan Tree Spa, a fitness centre and 5 dining options.
 

Summary

As a Housekeeping Supervisor, you will play a pivotal role in ensuring impeccable cleanliness and organization throughout the property. Your leadership is instrumental in upholding the highest standards of service excellence and guest satisfaction. You will oversee the housekeeping team, manage operations efficiently, and contribute to creating a memorable experience for our esteemed guests.

Responsibilities

• Lead and supervise the housekeeping team, providing clear direction and support.
• Ensure adherence to the brand standards of cleanliness and service guidelines in all guest rooms, public areas, and facilities.
• Conduct regular inspections to maintain quality control and ensure compliance with established standards.
• Address guest concerns, requests, or feedback promptly and effectively, striving to exceed expectations.
• Manage inventory of cleaning supplies and amenities, ensuring adequate stock levels and timely replenishment.
• Delegate tasks and responsibilities to team members, ensuring efficient completion of duties.
• Provide training and development opportunities to enhance staff skills and performance.
• Foster a positive work environment, promoting teamwork, professionalism, and continuous improvement.
• Collaborate with other departments to ensure seamless operations and exceptional guest experiences.
• Communicate effectively with management, providing regular updates on departmental activities and performance.
• Generate reports on housekeeping operations, guest satisfaction, and performance metrics as required.
• Maintain compliance with health and safety regulations and enforce proper safety protocols.
• Address any safety concerns promptly and take appropriate corrective actions.
• Uphold the values and reputation of the hotel at all times.

Experience/Certificates/Education

• High school diploma or equivalent is preferred.
• Proven experience in housekeeping or a related field is a plus.
• Knowledge of cleaning methods, materials, and equipment.
• Strong attention to detail and organizational skills.
• Excellent communication and interpersonal abilities.
• Ability to work independently and as part of a team.
• This role requires strong leadership skills, attention to detail, and a commitment to excellence. As a Housekeeping Supervisor, you will play a key role in maintaining our prestigious brand standards and delivering unforgettable experiences to our guests.

Physical Requirements:

• Ability to lift and carry moderate to heavy loads.
• Stamina to be on your feet for extended periods.
• Flexibility to bend, stoop, and reach.

As part of our commitment to your growth and success, we ensure you receive the necessary support, training, and leadership throughout your journey with us. You'll have the opportunity to participate in training and development programs aimed at honing your skills and enhancing your expertise in luxury hospitality space.