Supervisor, Guest Services Operators

Ennismore, the fastest-growing lifestyle and leisure hospitality company, is bringing the iconic Delano brand to the UAE for the first time. When Delano South Beach arrived on the Miami scene in 1995, it introduced an entirely fresh take on 5-star luxury and marked the inception of lifestyle hospitality. Delano was celebrated for its blend of timeless elegance, modern design, and vibrant energy; it became the social hub, bringing together the who’s who of the fashion and entertainment world. Guided by the same principles that propelled the original Delano to icon status, Delano Dubai will usher in a new era of sophisticated style and elevated service to the UAE.

Located on the pristine shores of Bluewaters Island, the Delano Dubai resort will boast an array of luxury rooms and suites, four exceptional culinary and mixology experiences, an ocean front swimming pool and a wellness studio. 

Summary: As a Supervisor, Guest Services Operators, you’ll play a vital role in leading our team to provide exceptional service to our guests. You’ll be the point of contact for guest inquiries, ensuring that our standards of excellence are upheld. Your leadership will help create memorable experiences, reflecting our commitment to luxury and hospitality.

Responsibilities

• Lead the Team: Supervise and motivate the Guest Services Operators, providing guidance and support to ensure high-quality service delivery.

• First Point of Contact: Greet callers and guests with warmth and professionalism, setting the tone for a welcoming experience.

• Enhance Guest Experiences: Share insider tips about hotel amenities, local attractions, and dining options, ensuring each interaction is special and personalized.

• Problem Resolution: Address guest concerns or complaints with a solution-oriented approach, training staff on effective resolution techniques and escalating issues to management when necessary.

• Streamline Communication: Coordinate with various departments to connect guests with the right resources, ensuring seamless service.

• Maintain Records: Oversee the accurate logging of calls, messages, and requests for follow-up, ensuring nothing falls through the cracks.

• Collaborate with Teams: Work closely with front desk staff, housekeeping, and other departments to deliver a cohesive guest experience.

• Training and Development: Conduct training sessions for new team members, instilling the importance of exceptional guest service and hotel protocols.

• Stay Prepared: Ensure the team is familiar with hotel emergency procedures and protocols to guarantee guest safety and well-being.

About You:

• Luxury Experience: Proven experience in a luxury hospitality environment, demonstrating a strong ability to provide sophisticated and discreet service.
• Exceptional Skills: Exemplary communication and interpersonal skills, with a refined approach to guest interactions and service delivery.
• Operational Knowledge: Proficient in luxury hotel operations and management software, with a deep understanding of sophisticated service protocols.
• Educational Background: Relevant educational qualifications, such as a Bachelor’s degree in Hospitality Management or equivalent experience, preferred.
• Great Personality: At DELANO Dubai, personality and experience are equally valued. We celebrate individuality and authenticity—we want you to bring your unique self. Embracing diversity in all its forms, we provide opportunities for our personal and professional growth. If you have passion, the right attitude, and that essential spark, together, we can create memorable experiences.

At Delano Dubai, the role of Supervisor, Guest Services Operators is integral to crafting a seamless and exclusive experience for our distinguished guests. Your expertise in providing sophisticated, discreet service will be crucial in maintaining the hotel’s reputation for luxury and elegance.

Why Join Us:

• Shape the future of an ultra-luxury hotel where your ideas and energy make a big splash.
• Dive into a culture that’s all about growth, collaboration, and having a blast along the way.
• Score sweet perks and benefits that celebrate your rockstar status in hospitality.

Apply Now:
If you’re a dynamic Guest Services professional eager to make waves in the world of luxury hospitality, we want to hear from you! Send your resume and a compelling cover letter detailing why you’re the perfect fit.