Assistant Housekeeping Manager

The Hoxton, Downtown LA is nestled in LA's Downtown on buzzing Broadway. Once the LA Railway Authority, then a candy shop, this property has an LA history that'll charm your socks off. You'll find 174 rooms, a rooftop Peruvian-inspired restaurant by Top Chef Stephanie Izard, Cabra (a sibling to Cabra at The Hoxton, Chicago); our all-day lobby restaurant Moonlarks; plus a rooftop pool and loads of outdoor seating to enjoy that LA weather.

We are looking for a Assistant Housekeeping Manager to join our team at The Hoxton, Downtown LA. The role is based within the property and reports directly to the Executive Housekeeper. You will be responsible for the daily administration and operation of the Housekeeping Department.  Ensure all guest rooms, public and back of the house areas (excluding kitchen areas) are maintained to standard and meticulously cleaned. Ensure staff are trained and have the equipment to consistently deliver outstanding room product and personalized service. Bilingual in Spanish and English is required.  

What is in it for you...

• Become part of a team that’s very passionate about creating great hospitality experiences.  
• Competitive salary.  
• 22 days of paid time off and holidays plus a comprehensive insurance benefits package.  
• Food on us during your shift.  
• Enjoy a free night at The Hoxton when you first start with us.  
• Training to get you settled into your role with ongoing development that helps you think, make and thrive to set you up for success at work.   
• An annual diversity and inclusion calendar of events creating opportunities for you to learn, celebrate and make a positive impact.  
• Regular team get togethers, from our High Fives to our (pretty special!) team parties – we know how to have a good time!  
• The chance to challenge the norm and work in an environment that is both creative and rewarding.  
• Join an innovative, fast-growing, international group that is shaking things up on the hospitality scene.  
• Excellent discounts across The Hoxton and the global Ennismore family.  

What you’ll do…  

• Together with our Executive Housekeeper, take the lead in ensuring our guests experience spotless and well put together rooms that they want to come back to.
• Lead and inspire the housekeeping team by example, creating an environment where they can be themselves, feel supported and empowered. 
• Take responsibility in keeping our standards for bedrooms and public areas high, through SOPs, relevant training, and regular checks. 
• Pro-actively identify opportunities to improve and enhance processes and procedures. 
• Display awareness of departmental costs and ensure that all expenses are kept in line with budget guidelines. 
• Control and management of the housekeeping stock, ensuring all orders are monitored. 
• Get actively involved in the team’s development to realise their full potential, so we grow together as a Hoxton family. 
• Work closely with other teams (front office, maintenance, F&B) towards the overall goal of creating a memorable experience in a beautiful space. 

What we’re looking for… 

• Individuals. You’re looking for a place where you can be you; no clones in suits here. 
• Passion for hospitality – whether that’s a drink, a meal, an event or a bed for the night. 
• You’re all about having a positive impact on the people you interact with, leaving them with a memorable experience. 
• You’re not precious. We leave our egos at the door and help get things done. 
• You’re up for doing things differently and trying (almost) everything once. 
• If we got stuck in a lift together, we’d have a good time and share a few laughs. 
• You want to be part of a team that works hard, supports each other, and has fun along the way. 
• Previous housekeeping experience at a similar level, or someone who is ready to step into a leadership role. 
• Knowledge of Opera, Knowcross or similar property management systems. 
• An eagle-eye for detail, you can spot a slip in standards from a mile away. 
• Keen to take ownership of and pride in your work, a rollup-your-sleeves attitude to seeing work through and delivering results. 
• A natural at leading and managing others, you lead by example and create an environment where your team can be their best self. 

More about us….  

The Hoxton is a series of open-house hotels, each in a neighborhood that we love. Ever since we opened our first hotel in Shoreditch, we’ve never just been about offering a bed for the night. We want to be more than that: proving style doesn’t need to be sacrificed for good value and providing a place where guests can hang out alongside the locals and submerse themselves in the neighborhood with vibrant, welcoming public spaces. 

The Hoxton, Downtown LA is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.  True Facts.

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