- Full-Time
- Permanent
- FAIRMONT
- Rooms
__jobinformationwidget.freetext.LocationText__
Fairmont Royal York, Toronto, Canada
__jobinformationwidget.freetext.ExternalReference__
REF61611W
Supervisor, Deloitte Floor.
Region
Luxury & Lifestyle
Who We Are
For over 95 years, Fairmont Royal York has stood as a beacon of luxury and excellence in the heart of Toronto. Opened in 1929, this historic hotel was once the tallest building in the British Commonwealth, and today, Fairmont Royal York continues to be a symbol of timeless elegance and modern sophistication. Where tradition meets innovation, and every day offers a chance to make history, a million stories have been told. Join us in creating our next chapter with your story.
Reporting to the Deloitte Manager, the Deloitte Floor Supervisor will support the day to day operation of the Deloitte floors by ensuring the perfect arrival, proper room assignments, accurate billing and a flawless departure experience. The Deloitte Floor Supervisor will also provide Concierge services and will be expected to develop a solid understanding of Deloitte’s corporate culture and individual learning programs. Building rapport with our Deloitte Guests, the Deloitte Floor Supervisor will take ownership to resolve any reported guest problems and will maintain strong relationships with housekeeping, maintenance, guest services and reservations to promote the seamless operation of the Deloitte floors and deliver a consistently flawless guest experience.
- Execute all room reservation related processes inclusive of handling, creating, amending, confirming and cancelling reservations in accordance with room reservation standards of performance.
- Execute all registration processes encompassing the arrival/departure experience in accordance with standards of performance. Including but not limited to the execution of the pre-arrival report and guestroom blocking based on ETA, preferences, and requests.
- Pre-register and pre-key rooms for all arriving Deloitte guests while monitoring rooms inventory and daily house cleaning status. Work closely with housekeeping and take corrective action to ensure that all guestrooms are available immediately upon guest arrival.
- Facilitate a personalized experience for all Deloitte guests at the dedicated 4th floor Deloitte University reception desk and Lounge.
- Monitor process and track daily “no shows”; provide occupancy reports to Deloitte’s Conference Services Managers as requested and execute additional reports as required.
- Take accountability for guest concerns and requests and personally resolve problems and inquiries in a prompt and meaningful way.
- Execute all telecommunications processes inclusive but not limited to answering incoming calls, monitoring and expediently responding to emails, texts and live chats.
- Maintain complete knowledge of all Deloitte University specific hotel services including but not limited to pantries, lounge, guestroom features, internal and external fitness options.
- Demonstrate excellent knowledge of the downtown area with ability to recommend restaurants and attractions and provide directions to common landmarks and locations.
- Perform regular walk-throughs of the lounge, pantries and public areas to ensure that all areas are presented in a clean, organized and neat fashion in compliance with established standards.
- Assist with guestroom inspections to maintain the Deloitte University North standards.
- Maintain excellent inter-departmental relationships with strong and effective communication to all hotel departments.
- Assist Deloitte Manager with additional projects as required.
- Adhere to and promotes the Company’s Health & Safety policies to ensure a safe work environment; knowledgeable about all safety & emergency procedures
- A minimum of one year 4 Diamond Hotel Front Desk experience.
- An operational knowledge and proficiency in Front Office Systems—Opera/Property Manager and Microsoft Office suite.
- Self-motivated and organized with proven ability to take initiative to prioritize tasks and consistently follow-through, working varying shifts based on business demands.
- Decisive problem solving skills including the ability to independently resolve guest problems in a prompt and meaningful manner.
- Recognized commitment to Guest Service and exceeding guest expectations.
- Proven ability to build effective inter-department relationships.
- Excellent written and verbal communication skills in the English language with demonstrated attention to detail and accuracy.
- Proficiency in a second language (French or Spanish preferred) is considered an asset to enhance guest interactions and service excellence.
- Succinct knowledge of local attractions and the Toronto area.
- Must be able to stand/walk throughout the shift, push, pull, bend, twist, and stoop on occasion.
- Degree or Diploma in Hospitality Management considered an asset
Physical Aspects of Position include but are not limited to the following:
- Occasionally standing and walking throughout shift
- Occasionally lifting and carrying up to 30 lbs
- Occasionally kneeling, pushing, pulling, lifting
- Occasionally ascending or descending ladders, stairs and ramps
- Occasional need to visit the Deloitte University Office spaces located in Downtown Toronto
What’s in it for you?
- Free Meals: Healthy meals on us every shift.
- Travel Discounts: Sweet deals at Accor hotels worldwide.
- Dry Cleaning: Free dry-cleaning for your work gear.
- Skill Up: Custom learning programs to boost your talents.
- Impact: Join our Health & Wellness, Sustainability, and DEI Committees.
- Level Up: Unlock new career heights with exciting growth paths.
BE PART OF OUR FUTURE.
Another stunning chapter for the iconic Fairmont Royal York has begun, and we invite you to be a part of it. If you are passionate about hospitality, driven by excellence, and eager to contribute to an esteemed institution, we want to hear from you. Join us and help shape the future of one of Toronto’s most treasured landmarks.
Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.
Accommodations: We encourage you to let us know if you require any accommodation through the application or recruitment process, and we will work with you to meet your needs. Persons who anticipate needing accommodations for any part of the application or interview process may contact, in confidence: ryh.careers@fairmont.com
Our Commitment to Diversity & Inclusion: At Fairmont Royal York, we believe that the strength of our team lies in its diversity. We are committed to fostering an inclusive environment that respects the unique backgrounds, perspectives, and talents of the individual. As an Equal Opportunity Employer, we provide equal access to opportunities. We welcome applications from all qualified candidates.
Discover a world where life pulses with passion
Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.
When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.
LET
YOUR PASSION SHINE
We foster
our creativity, our excellence and progressiveness. We interconnect with
each other and our environment, to create a new kind of quiet luxury. With us, you can take pride in
being part of a wider global team leading the way in local sustainability
initiatives. Working together with our communities, we will empower you to
make your own meaningful impact.
Let your passion shine
We take pride in promoting heartfelt hospitality with a French Zest, valuing passion, excellence and emotional intelligence. We pioneer a committed and sustainable approach to luxury, encouraging openness and inclusivity. We value new encounters with colleagues and guests from all horizons with a goal of creating a distinctive culture together.
JOIN US
Related jobs
Salary
Location
Fairmont Doha, Doha, Qatar
Experience Level
Associate
Job Schedule
Full-Time
Brands
FAIRMONT
Job type
Permanent
Locations
Doha
Job Category
Rooms
Description
Primary ResponsibilityAdhere to the established standards of conduct and house rules, fire regulations and department procedures and policies.Report to shift on time in issued uniform in a clean, neat
Reference
d247f9e8-776d-4447-a5b5-276daccb317c
Expiry Date
01/01/0001
Salary
Location
Fairmont Doha, Doha, Qatar
Experience Level
Associate
Job Schedule
Full-Time
Brands
FAIRMONT
Job type
Permanent
Locations
Doha
Job Category
Rooms
Description
Scope and Objectives The Laundry Supervisor will focus at all time in keeping the guest garments and hotel linen in a perfect state of appearance and maintenance, using creative and innovating ways to
Reference
8c55efc0-7047-4276-9b43-d8eab60a17c2
Expiry Date
01/01/0001
Salary
Location
Raffles Doha, Doha, Qatar
Experience Level
Director
Job Schedule
Full-Time
Brands
RAFFLES
Job type
Permanent
Locations
Doha
Job Category
Rooms
Description
Job Summary:The Director of Laundry will oversee all aspects of the laundry operations for Raffles & Fairmont Doha, ensuring the highest levels of cleanliness, efficiency, and guest satisfaction. This
Reference
fd379bb9-e8e0-44ae-992e-ccbccdf5887b
Expiry Date
01/01/0001
Salary
Location
Mövenpick Tala Bay, Aqaba, Jordan
Experience Level
Associate
Job Schedule
Full-Time
Brands
MOVENPICK
Job type
Permanent
Locations
Aqaba
Job Category
Rooms
Description
Housekeeping Attendant You are at the heart of the hotel! As a Housekeeping Attendant, you will take ownership of guest rooms, ensuring that our guests are provided with a clean, comfortable space, a
Reference
529cc28f-a51c-433c-b88e-a0dfb96f4b07
Expiry Date
01/01/0001
Salary
Location
ibis Seef Manama, Manama, Bahrain
Experience Level
Mid-Senior Level
Job Schedule
Full-Time
Brands
IBIS
Job type
Permanent
Locations
Manama
Job Category
Rooms
Description
We are seeking a detail-oriented and efficient Housekeeping Coordinator to join our team in Manama, Bahrain. As a key member of our housekeeping department, you will play a crucial role in ensuring ex
Reference
059df98a-db94-4f4b-a014-e6285a8e35f4
Expiry Date
01/01/0001
Salary
Location
Mövenpick Aqaba, Aqaba, Jordan
Experience Level
Associate
Job Schedule
Full-Time
Brands
ACCOR
Job type
Permanent
Locations
Aqaba
Job Category
Rooms
Description
Guest Service Agent - Mövenpick Resort & Residences AqabaFirst impressions are everything! As a Reception Agent, you will take care of the guests from the moment they arrive through to their departure
Reference
1cf179ad-78b4-4308-bc79-8feea7cd1f9d
Expiry Date
01/01/0001
Salary
Location
Mövenpick Tala Bay, Aqaba, Jordan
Experience Level
Associate
Job Schedule
Full-Time
Brands
MOVENPICK
Job type
Permanent
Locations
Aqaba
Job Category
Rooms
Description
Planning & Organizing:In alliance with the Finance Department, implement and manage the system of procurement and purchasing for the Housekeeping department in line with the hotels policies and proced
Reference
ef3ec3b1-e13a-40fc-804c-3f7d5fa8e6a5
Expiry Date
01/01/0001
Salary
Location
Mövenpick Tala Bay, Aqaba, Jordan
Experience Level
Associate
Job Schedule
Full-Time
Brands
MOVENPICK
Job type
Permanent
Locations
Aqaba
Job Category
Rooms
Description
Planning & Organizing:Ensure that all Mövenpick Hotels & Resorts standards are adhered toGuests should not be kept waiting.Guests should be made to feel welcome, feel at home and relaxedWe are to anti
Reference
f512ac44-690f-407c-a3dd-425bb9f017b5
Expiry Date
01/01/0001
Salary
Location
ibis Styles Madrid Centro Maravillas, Madrid, Spain
Experience Level
Not Applicable
Job Schedule
Full-Time
Brands
IBIS STYLES
Job type
Temporary
Locations
Madrid
Job Category
Rooms
Description
Cómo será tu día:Realizarás el check in/check out de los clientes, gestionarás las reservas, ofrecerás atención al cliente e información turística. Los imprescindibles de cualquier recepción!Realizará
Reference
8f0c17db-d7a6-4521-a5eb-48885f88df82
Expiry Date
01/01/0001
Salary
Location
Sofitel Al Khobar The Corniche, Al Khobar, Saudi Arabia
Experience Level
Entry Level
Job Schedule
Full-Time
Brands
SOFITEL
Job type
Permanent
Locations
Al Khobar
Job Category
Rooms
Description
Greet and respond to guest requests while providing exceptional serviceResponsible for check-in/out process, collecting payment and settling accounts as per standards, as well as taking and entering r
Reference
d791cfbd-0137-4827-a410-bc5f19f12593
Expiry Date
01/01/0001