Speciality Waiter/Waitress

Banyan Group is one of the world’s leading independent, multi-branded hospitality groups centered on the purpose-driven mission of stewardship and wellbeing while offering exceptional, design-led experiences.
The Group’s diversified portfolio of hotels, resorts, spas, galleries, golf and residences features an ecosystem of 10 global brands, including the award-winning Banyan Tree, Angsana, Cassia, Dhawa and Laguna, and the highly anticipated new brands of Homm, Garrya, Folio, and two new Banyan Tree brand extensions - Escape and Veya.
Established in 2008, with the goal of advancing people development and management excellence, Banyan Tree Management Academy has nurtured over 10,000 associates across 23 countries. The Group is recognised for its commitment to environmental protection and community development through its Banyan Tree Global Foundation. Operating over 70 hotels in 17 countries, it has over 50 new properties in the pipeline.

Banyan Tree Dubai is a lively, island escape where stylish stays, incredible dining, warm hospitality, and recreation create lasting memories. Fronted by 500m of a pristine, private beach with uninterrupted views of the Arabian Gulf and backed by the iconic Ain Dubai. With the ambience of a sleek, relaxed, luxe island getaway, Banyan Tree Dubai boasts 3 chilled outdoor pools, fully-serviced beach, award-winning Banyan Tree Spa, a fitness center and 7 dining options.

Summary

As a Speciality Waiter/Waitress at Banyan Tree Dubai, you play a vital role in delivering exceptional food and beverage service, ensuring guest satisfaction objectives are met. Your friendly and attentive approach, combined with efficient service, contributes to an unforgettable dining experience for our guests.

Responsibilities

• Provide personalized service, ensuring guests have a memorable dining experience.
• Welcome guests warmly, accurately take orders, and offer recommendations.
• Set up tables meticulously, creating an inviting atmosphere.
• Deliver service according to standards and sequence.
• Have a comprehensive understanding of the menu to assist guests.
• Ensure guest expectations are exceeded through attentive service.
• Offer expert advice on food selections based on guest preferences.
• Coordinate with kitchen and bar staff for smooth service.
• Collaborate with stewarding and housekeeping to ensure smooth operations.
• Implement up-selling techniques to maximize revenue.
• Report any defects to supervisors and maintain cleanliness.
• Handle guest complaints effectively or escalate as needed.

Experience/Certificates/Education

• Previous experience in a similar role internationally or a minimum of 2 years in luxury hotel or high-end restaurant setting.
• Strong interpersonal and communication abilities.
• Friendly and hospitable approach, prioritizing customer satisfaction.
• Proficiency in problem-solving and handling guest inquiries with tact.
• Excellent organizational skills with keen attention to detail.
• Knowledge of inventory management and billing procedures.
• Good oral proficiency in English language.
• Ability to speak other languages and basic understanding of local languages will be an advantage.
• Ability to work independently and efficiently in a dynamic and fast-paced environment.
• A passion for delivering exceptional customer service.
• Ability to work effectively and contribute in a team.
• Self-motivated and energetic.
• Maintain a clean, tidy and well-groomed appearance consistently.

As part of our commitment to your growth and success, we ensure you receive the necessary support, training, and leadership throughout your journey with us. You'll have the opportunity to participate in training and development programs aimed at honing your skills and enhancing your expertise in luxury hospitality space.