Restaurant Manager

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We are seeking a dynamic and experienced Restaurant Manager to join our team in Madinah, Saudi Arabia. As the Restaurant Manager, you will be responsible for overseeing all aspects of our restaurant operations, ensuring exceptional customer service, and driving business growth.

• Lead and motivate a team of restaurant staff to deliver outstanding customer experiences
• Oversee daily restaurant operations, including staff scheduling, inventory management, and quality control
• Implement and maintain high standards of food quality, presentation, and service
• Manage financial aspects of the restaurant, including budgeting, cost control, and revenue optimization
• Ensure compliance with food safety regulations and maintain a clean, safe working environment
• Resolve customer complaints and address any operational issues promptly and efficiently
• Collaborate with the kitchen team to develop and update menus, considering local tastes and trends
• Implement marketing strategies to attract new customers and retain existing ones
• Conduct regular staff training sessions to improve skills and maintain service standards
• Analyze sales data and customer feedback to identify areas for improvement and growth opportunities

• Proven experience as a Restaurant Manager or in a similar leadership role in the hospitality industry
• Strong leadership and team management skills with the ability to motivate and inspire staff
• Excellent customer service orientation with a focus on creating memorable dining experiences
• Proficiency in English; knowledge of Arabic is a plus
• Outstanding communication and interpersonal skills to interact with diverse staff and clientele
• Demonstrated ability to multitask and manage time effectively in a fast-paced environment
• Solid understanding of restaurant financials, budgeting, and cost control measures
• Familiarity with food safety regulations and health code requirements
• Proficiency in restaurant management software and point-of-sale (POS) systems
• Flexibility to work various shifts, including evenings, weekends, and holidays
• Strong problem-solving skills and ability to make quick, effective decisions
• Knowledge of local cuisine and cultural norms in Madinah, Saudi Arabia is highly desirable
• Bachelor's degree in Hospitality Management, Business Administration, or related field preferred

Your team and working environment:

Sofitel Shahd Al-Madinah boasts a landmark location in the center of Madinah, a short walk from the northern entrance of the Al-Masjid an-Nabawi. The property features 469 keys, including the most luxurious suite in Madinah, two- and three-bedroom suites, three dining outlets, an executive lounge, two meeting rooms and a fitness center with a gym, stand out as a beacon of modern luxury and French savoir-faire, blending the brand’s unique sense of joie de vivre with the very best of the local.