Speciality Hostess - F&B

Banyan Group is one of the world’s leading independent, multi-branded hospitality groups centered on the purpose-driven mission of stewardship and wellbeing while offering exceptional, design-led experiences.
The Group’s diversified portfolio of hotels, resorts, spas, galleries, golf and residences features an ecosystem of 10 global brands, including the award-winning Banyan Tree, Angsana, Cassia, Dhawa and Laguna, and the highly anticipated new brands of Homm, Garrya, Folio, and two new Banyan Tree brand extensions - Escape and Veya.
Established in 2008, with the goal of advancing people development and management excellence, Banyan Tree Management Academy has nurtured over 10,000 associates across 23 countries. The Group is recognised for its commitment to environmental protection and community development through its Banyan Tree Global Foundation. Operating over 70 hotels in 17 countries, it has over 50 new properties in the pipeline.

Banyan Tree Dubai is a lively, island escape where stylish stays, incredible dining, warm hospitality, and recreation create lasting memories. Fronted by 500m of a pristine, private beach with uninterrupted views of the Arabian Gulf and backed by the iconic Ain Dubai. With the ambience of a sleek, relaxed, luxe island getaway, Banyan Tree Dubai boasts 3 chilled outdoor pools, fully-serviced beach, award-winning Banyan Tree Spa, a fitness center and 7 dining options.

Summary

As a Speciality Hostess at Banyan Tree Dubai, your role is crucial in creating a warm and inviting atmosphere for our guests from the moment they arrive. You'll warmly welcome guests, provide helpful information, you'll play a key part in providing excellent service and creating memorable dining experiences for our guests.

Responsibilities

• Warmly Welcome Guests: Greet guests with a warm and friendly demeanor as they arrive at the F&B outlet.
• Manage Seating: Efficiently manage the seating chart to facilitate table rotation and optimize dining space usage.
• Provide Wait Times: Offer accurate wait times to guests and diligently monitor waiting lists.
• Assist Guests: Address guest inquiries and provide comprehensive information about our menu, specials, and promotions.
• Ensure Guest Satisfaction: Proactively address any concerns or special requests to ensure guest satisfaction.
• Collaborate with Team: Work closely with servers and kitchen staff to coordinate and ensure a seamless dining experience.
• Handle Reservations: Manage reservation inquiries effectively and confirm reservations promptly.
• Update Reservation System: Keep our reservation system updated with precise and current information.
• Maintain Atmosphere: Assist in maintaining a visually appealing and welcoming atmosphere for our guests.

Experience/Certificates/Education

• Previous experience in a similar role internationally or a minimum of 2 years in luxury hotel and high-end restaurant environments.
• Strong interpersonal and communication abilities.
• Friendly and hospitable approach, prioritizing customer satisfaction.
• Proficiency in problem-solving and handling guest inquiries with tact.
• Excellent organizational skills with keen attention to detail.
• Good oral proficiency in English language.
• Ability to speak other languages and basic understanding of local languages will be an advantage.
• Ability to work independently and efficiently in a dynamic and fast-paced environment.
• A passion for delivering exceptional customer service.
• Ability to work effectively and contribute in a team.
• Self-motivated and energetic.
• Maintain a clean, tidy and well-groomed appearance consistently.

As part of our commitment to your growth and success, we ensure you receive the necessary support, training, and leadership throughout your journey with us. You'll have the opportunity to participate in training and development programs aimed at honing your skills and enhancing your expertise in luxury hospitality space.