- Full-Time
- Permanent
- SWISSOTEL
- Wellness & Recreation
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Swissôtel The Bosphorus - Istanbul, İstanbul, Turkey
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REF53739V
Spa Receptionist
Region
MEA SPAC
"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"
As a Spa Receptionist, you will be the first point of contact for our guests, setting the tone for their spa experience. Your role is to provide warm and professional service, handle reservations, and ensure smooth operations at the front desk. This position requires a customer-focused attitude, strong organizational skills, and a passion for wellness.
Key Responsibilities:
Guest Service:
- Greet and welcome guests with a friendly and professional demeanor.
- Provide information about spa services, treatments, and wellness programs.
- Assist guests with check-in and check-out processes, ensuring a seamless and enjoyable experience.
Reservations & Scheduling:
- Manage spa appointments and reservations using our booking system.
- Coordinate with spa therapists and other team members to ensure efficient scheduling.
- Handle changes or cancellations to bookings while accommodating guest needs.
Administrative Duties:
- Answer phone calls, emails, and other inquiries in a courteous and efficient manner.
- Process payments and manage cash handling accurately.
- Maintain an organized and clean reception area, including managing spa brochures and promotional materials.
Guest Experience:
- Address guest requests, concerns, and feedback promptly and professionally.
- Assist in creating a relaxing and welcoming atmosphere, enhancing overall guest satisfaction.
- Ensure that all guest interactions are handled with the utmost respect and confidentiality.
Spa Product & Service Knowledge:
- Stay informed about the spa’s services, treatments, and retail products.
- Promote spa products and upsell treatments or packages as appropriate.
- Provide recommendations based on guest preferences and needs.
Team Collaboration:
- Work closely with spa therapists and management to ensure smooth daily operations.
- Assist with any special events or promotions organized by the spa.
- Contribute to a positive and collaborative team environment.
Compliance & Safety:
- Adhere to health and safety regulations, including maintaining cleanliness and hygiene standards.
- Ensure the privacy and confidentiality of guest information at all times.
- High school diploma or equivalent required; additional education in hospitality or related field is a plus.
- Previous experience as a receptionist or in a customer service role, preferably in a spa or wellness environment.
- Strong communication and interpersonal skills, with a professional and approachable demeanor.
- Proficiency in using booking systems and Microsoft Office.
- Ability to handle multiple tasks efficiently in a fast-paced environment.
- A genuine interest in wellness, luxury, and exceptional guest service.
- Flexibility to work various shifts, including weekends and holidays.
Discover a world where life pulses with passion
Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.
When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.
LET
YOUR PASSION SHINE
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our creativity, our excellence and progressiveness. We interconnect with
each other and our environment, to create a new kind of quiet luxury. With us, you can take pride in
being part of a wider global team leading the way in local sustainability
initiatives. Working together with our communities, we will empower you to
make your own meaningful impact.
Let your passion shine
We take pride in promoting heartfelt hospitality with a French Zest, valuing passion, excellence and emotional intelligence. We pioneer a committed and sustainable approach to luxury, encouraging openness and inclusivity. We value new encounters with colleagues and guests from all horizons with a goal of creating a distinctive culture together.
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