- Full-Time
- Permanent
- FAIRMONT
- Wellness & Recreation
__jobinformationwidget.freetext.LocationText__
Fairmont Banff Springs, Banff, Canada
__jobinformationwidget.freetext.ExternalReference__
REF60118X
Adventure & Experiences Concierge
Region
Luxury & Lifestyle
Who We Are:
Join the team at Fairmont Banff Springs. Set in one of Western Canada’s most spectacular alpine destinations, Banff offers a unique community of hospitality enthusiasts, outdoor adventure seekers, artists, entertainers, and families alike. It's the perfect work/life combination.
Are you an individual with a high level of attention to detail and how loves planning the perfect adventure? Are you one who is looking to grow your career in the area of Adventure & Experiences, for one of Fairmont’s busiest private guiding teams? We are seeking a highly energized, organized and professional candidate to join our Adventure & Experiences Team at the Castle in the Rockies!
Starting Rate: $23.55 per hour
We recognize tenure through our compensation. Hourly rates increase after six months, and yearly to three years.
Job Duties Include:
- Consistently offer professional, engaging and friendly service
- Book all private guided tours
- Complete pre-arrival calls for all private guided tours to prepare for upcoming experiences. This includes suggesting hiking & sightseeing routes, discussing fitness levels and managing food orders.
- Manage reservation inbox and respond to requests
- Work closely with the Adventure & Experiences Supervisor & Manager to maximize availability and ensure consistent scheduling for Guiding Team
- Ensure correct billing for all tour charges
- Assist with day to day programming reservation requests and review daily programming inventory to maximize availability
- Assist with guest questions at the Adventure Centre
- All other duties as assigned.
Your Skills & Qualifications:
- Experience with customer service and managing guest bookings
- Previous experiences in Reservations, Activity Bookings, Private Guiding, Concierge or Resort Programming
- Experience with activity/tour reservations software including UrVenue
- Opera Property Manager System (PMS) an asset
- Must display strong communication, analytical, organizational and administrative skills to be able to deal with multiple priorities simultaneously is required
- Strong computer skills with a working knowledge Microsoft Office
- Must be willing to work shifts (including split shifts) and varied days off on occasion and able to sit for long periods.
Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.
Job Perks & Benefits:
- Subsidized staff accommodation provided on-site for full time status employees
- One complimentary meal per shift in our staff cafeteria (additional meals can be purchased for $4/meal)
- Comprehensive benefits package (Medical, Vision & Dental) including extended benefits like; Mental Health, Orthodontics, Fertility Drugs and Gender Affirmation for full time permanent status employees
- Defined Contribution Pension Plan with employer matching up to 5% of annual earnings for full time permanent status employees
- Employee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties world-wide
- Access to the Mountain Explorer Travel Program – exclusive room rates for colleagues, which includes 50% off all food & beverage when staying at Fairmont Resorts in Lake Louise, Jasper & Whistler
- Discounts while using our resort’s Food & Beverage Outlets, Fitness Centre, Spa and Fairmont Banff Springs Golf Courses
APPLY TODAY: Whether you're just launching your career or looking for a new adventure, we invite you to visit www.banffspringsjobs.com to learn more about Fairmont Banff Springs and the extraordinary opportunities that exist within our resort!
We encourage you to let us know if you require any accommodations through the application or recruitment process, and we will work with you to meet your needs. Persons who anticipate needing accommodations for any part of the application or interview process may contact, in confidence: bsh.careers@fairmont.com
Discover a world where life pulses with passion
Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.
When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.
LET
YOUR PASSION SHINE
We foster
our creativity, our excellence and progressiveness. We interconnect with
each other and our environment, to create a new kind of quiet luxury. With us, you can take pride in
being part of a wider global team leading the way in local sustainability
initiatives. Working together with our communities, we will empower you to
make your own meaningful impact.
Let your passion shine
We take pride in promoting heartfelt hospitality with a French Zest, valuing passion, excellence and emotional intelligence. We pioneer a committed and sustainable approach to luxury, encouraging openness and inclusivity. We value new encounters with colleagues and guests from all horizons with a goal of creating a distinctive culture together.
JOIN US
Related jobs
Salary
Location
Swissotel Uludag Bursa, Bursa, Turkey
Experience Level
Not Applicable
Job Schedule
Full-Time
Brands
SWISSOTEL
Job type
Permanent
Locations
Bursa
Job Category
Wellness & Recreation
Description
Welcoming all visitors and making them feel comfortable,Handling all incoming phone calls and follow-up phone calls,Following up on guests appointments,Assist the Spa manager or the person in charge,H
Reference
32013945-b090-48d0-9bc2-afcb40d1b78e
Expiry Date
01/01/0001
Salary
Location
Cape Grace, A Fairmont Managed Hotel, Cape Town, South Africa
Experience Level
Entry Level
Job Schedule
Full-Time
Brands
FAIRMONT
Job type
Permanent
Locations
Cape Town
Job Category
Wellness & Recreation
Description
Scope of Position:The Spa Therapist is responsible to deliver professional massage therapy, body treatments, and aesthetic services offered at the Fairmont Spa; ensuring maximum efficiency, safety, an
Reference
79d9f2c9-ee11-4a5a-b23f-e7ce86bbbd65
Expiry Date
01/01/0001
Salary
Location
Raffles Singapore, Singapore
Experience Level
Executive
Job Schedule
Full-Time
Brands
RAFFLES
Job type
Permanent
Locations
Singapore
Job Category
Wellness & Recreation
Description
The Senior Spa Therapist is responsible for assisting the Spa Supervisor in overseeing the overall spa operations and services provided to the guest according to the service rules, policy, procedure,
Reference
a49269b6-3b5f-4787-8d3a-dc5c99b7b7ab
Expiry Date
01/01/0001
Salary
Location
Raffles Singapore, Singapore
Experience Level
Entry Level
Job Schedule
Full-Time
Brands
RAFFLES
Job type
Permanent
Locations
Singapore
Job Category
Wellness & Recreation
Description
Taking guidance and instruction from the Senior Spa Attendant, the Spa Attendant is responsible for the hygiene, cleanliness and sanitisation of the spa and gym. They are required to orientate guests
Reference
3761a7b3-d0aa-4aac-a0ab-aceca0316b75
Expiry Date
01/01/0001
Salary
Location
Fairmont Château Lake Louise, Lake Louise, Canada
Experience Level
Associate
Job Schedule
Full-Time
Brands
FAIRMONT
Job type
Permanent
Locations
Lake Louise
Job Category
Wellness & Recreation
Description
As Resort Activities Supervisor you will oversee the programs and activities offered to our guests including the Boathouse, Rental Shop, Health Club and Kids Camp. This position is accountable for ser
Reference
a5c1ebe1-48e4-4e06-97a4-bda86f6a8a7c
Expiry Date
01/01/0001
Salary
Location
Fairmont Le Manoir Richelieu, La Malbaie, Canada
Experience Level
Associate
Job Schedule
Full-Time
Brands
FAIRMONT
Job type
Temporary
Locations
La Malbaie
Job Category
Wellness & Recreation
Description
Accueillir correctement les joueurs, prendre les sacs à l’auto et les placer sur les voiturettes motorisées; Faire l’entretien régulièrement et entreposer les sacs de golf des membres et des visiteurs
Reference
e977d31c-690e-45a8-b317-71857580ac37
Expiry Date
01/01/0001
Salary
Location
Fairmont Banff Springs, Banff, Canada
Experience Level
Entry Level
Job Schedule
Full-Time
Brands
FAIRMONT
Job type
Permanent
Locations
Banff
Job Category
Wellness & Recreation
Description
For guests seeking rejuvenation, inspiration and personalized attention, Fairmont Banff Springs offers a wide selection of luxurious Spa experiences. Your care and professionalism as a Spa Therapist s
Reference
292974c0-7a9c-499c-877e-5e985327a0ae
Expiry Date
01/01/0001
Salary
Location
Fairmont Scottsdale Princess, Scottsdale, United States
Experience Level
Associate
Job Schedule
Casual
Brands
FAIRMONT
Job type
Temporary
Locations
Scottsdale
Job Category
Wellness & Recreation
Description
Ready to make waves of memories this summer? Join us as a Summer Fun Team Ambassador! Dive into excitement, lead lively poolside activities, and groove to the beat while creating unforgettable moments
Reference
afa13dcc-a93a-40d6-8817-7ece79ab85c9
Expiry Date
01/01/0001
Salary
Location
Fairmont Le Château Frontenac, Québec City, Canada
Experience Level
Mid-Senior Level
Job Schedule
Casual
Brands
FAIRMONT
Job type
Permanent
Locations
Québec City
Job Category
Wellness & Recreation
Description
Offrir un service professionnel, chaleureux et attentif, tout en assurant la sécurité des clients à la piscine. Contribuer à la propreté de la piscine et s'assurer que l'eau est contrôlée avant l'accè
Reference
5632cc76-5984-4bb8-a9b5-b4e9df245dad
Expiry Date
01/01/0001
Salary
Location
Swissotel Uludag Bursa, Bursa, Turkey
Experience Level
Not Applicable
Job Schedule
Full-Time
Brands
SWISSOTEL
Job type
Permanent
Locations
Bursa
Job Category
Wellness & Recreation
Description
Therapists are responsible for delivering exceptional treatments to guests of the wellness in line with Swissôtel brand standards, whilst maintaining excellent five star guest care, cleaning standards
Reference
d552cad2-e2b5-44c5-98ee-44b952d54ae6
Expiry Date
01/01/0001