- Full-Time
- Permanent
- MONDRIAN
- Wellness & Recreation
__jobinformationwidget.freetext.LocationText__
MONDRIAN MONDRIAN DOHA, Doha, Qatar
__jobinformationwidget.freetext.ExternalReference__
REF16253T
SPA Reception
Region
Luxury & Lifestyle
This vacancy has now expired. Please see similar roles below...
From high-octane lobby socialising to events, celebrations, and business conclaves, every venue pulses to the electric Mondrian beat. With food and nightlife venues spread across eight different locations on the property, there is nothing like Mondrian Doha in the entire region.
- Answer the phone promptly and use the guest’s name throughout the phone conversation
- Acknowledge and greet everyone who enters and leaves spa failities
- Handle guests’ questions and concerns professionally and courteously
- Provide accurate, appropriate and immediate responses to all requests by guests, ensuring complete guest satisfaction
- Be responsible for scheduling tours, spa day packages, treatments and personal training
- Carry out spa tours and spa consultations with guests and members, giving personalized advice and promote facilities, treatments and products
- Be responsible for the sale of gift vouchers and their redemption
- Be responsible for pre and post treatment advice for clients when booking appointments
- Be responsible for stating important contraindications when booking appointments
- Schedule bookings for the members and guests to the required standard
- Ensure that all new clients fill in a spa consultation card and keep this record updated with current information
- Ensure that all spa reception areas are maintained to high standards of cleanliness
- Ensure that all equipment is serviced as part of a preventative maintenance program
- Be responsible for achieving retail sales
- Be responsible for processing bill payments and receipts
- Be an example to the staff of personalized service, positive attitude and professionalism
- Assist during spa promotions and events
- Ensure all displays are changed regularly
- Properly open and close spa each day according to Standard Operating Procedures
- Utilize spa computers with skill and proficiency
- Maintain a Spa Desk Bank
- Actively promote the spa, treatments, services, sessions and retail, as well as programs, promotions and/or discounts available
- Maintain a clean; safe, fully stocked and well organized work area
- Maintain a positive attitude and contribute toward a quality work environment
- Assist in all areas of spa operation as requested by management
- Communicate to management any and all occurrences involving staff or guests in the spa that require attention
- Be responsible for all retail stock security
- Be responsible for recording all the necessary information in the spa soft computer system
- Be responsible for cancellation bookings and waiting list for members and guests
- Be responsible for recording member and guest comments
- Monitor usage of the facilities and type of usage
- Ensure correct records are kept for member and guest visits, treatments and purchases
- Be responsible for all daily takings and usage reports
- Arabic Speaker is highly preferred
- Minimum of 7 years’ experience within a 5* or Luxury hotel SPA or hotel reception (can be customer services as well) working with Opera
- Minimum of 1 year in-charge/coordinator of the SPA reception will be a plus
- High school diploma is required
- Aware and experience needed taking and handling Inventories of medium to large Retail areas
- Excellent customer service and phone skills
- Able to handle Daily, Weekly and Month End reports
Discover a world where life pulses with passion
Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.
When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.
Related jobs
Salary
Location
Fairmont Hotel Macdonald, Edmonton, Canada
Experience Level
Entry Level
Job Schedule
Full-Time
Brands
FAIRMONT
Job type
Permanent
Locations
Edmonton
Job Category
Rooms
Description
Housekeeping Attendant (Full Time)You are at the heart of the hotel! As a Housekeeping Room Attendant, you will take ownership of guest rooms, ensuring that our guests are provided with a clean, comfo
Reference
136d4d09-ff7e-4336-b154-1e9a7492a175
Expiry Date
01/01/0001
Salary
Location
Fairmont Grand Del Mar, San Diego, United States
Experience Level
Mid-Senior Level
Job Schedule
Full-Time
Brands
Accor
Job type
Permanent
Locations
San Diego
Job Category
Talent & Culture
Description
Reporting to the Director of Talent & Culture the Assistant Director is a team builder and supports all leaders and colleagues within the hotel, ensuring company policies, Fairmont Grand Del Mar opera
Reference
2704bd78-9e16-4db1-bf08-46afd6ad0c7b
Expiry Date
01/01/0001
Salary
Location
Fairmont Scottsdale Princess, Scottsdale, United States
Experience Level
Associate
Job Schedule
Casual
Brands
FAIRMONT
Job type
Temporary
Locations
Scottsdale
Job Category
Wellness & Recreation
Description
Are you ready to supervise the most magical time of the year? The princess is looking for a Supervisor to keep things festive, fun, and orderly for our annual Christmas Event! The Supervisor role is a
Reference
a78b924d-2438-43c8-8b6a-cfce7cbf9901
Expiry Date
01/01/0001
Salary
Location
Fairmont Scottsdale Princess, Scottsdale, United States
Experience Level
Associate
Job Schedule
Casual
Brands
FAIRMONT
Job type
Temporary
Locations
Scottsdale
Job Category
Wellness & Recreation
Description
Are you ready to supervise the most magical time of the year? The princess is looking for a Supervisor to keep things festive, fun, and orderly for our more than 250 thousand Christmas revelers this y
Reference
c592b48c-76f2-4b2a-9dd6-e224e0d3b3a1
Expiry Date
01/01/0001
Salary
Location
Fairmont Scottsdale Princess, Scottsdale, United States
Experience Level
Associate
Job Schedule
Casual
Brands
FAIRMONT
Job type
Temporary
Locations
Scottsdale
Job Category
Wellness & Recreation
Description
Do you have a heart full of jingle bells and a passion for spreading yuletide joy? Get ready to sprinkle holiday magic like confetti and make our guests' Christmas dreams come true! We're on the looko
Reference
4f16d0ec-2d93-4533-9397-b1a605b22c36
Expiry Date
01/01/0001
Salary
Location
Fairmont Scottsdale Princess, Scottsdale, United States
Experience Level
Associate
Job Schedule
Casual
Brands
FAIRMONT
Job type
Temporary
Locations
Scottsdale
Job Category
Wellness & Recreation
Description
Skate into a new job! Come work at North Scottsdale’s only outdoor real ice, ice rink, where you will be skating through the holiday while getting pay! Join our friendly, festive team of hospitable h
Reference
eaf436e7-5d23-4844-bb33-fcf8e2e144cc
Expiry Date
01/01/0001
Salary
Location
Fairmont Scottsdale Princess, Scottsdale, United States
Experience Level
Associate
Job Schedule
Casual
Brands
FAIRMONT
Job type
Temporary
Locations
Scottsdale
Job Category
Wellness & Recreation
Description
Ride the rails down to the Princess! Come work at the one and only train park at the Fairmont Scottsdale Princess, where you will choo choo through the holiday! Join our friendly, festive team of hos
Reference
7ef6c90e-ff56-45df-8dd1-578220d36211
Expiry Date
01/01/0001
Salary
Location
Fairmont Scottsdale Princess, Scottsdale, United States
Experience Level
Associate
Job Schedule
Casual
Brands
FAIRMONT
Job type
Temporary
Locations
Scottsdale
Job Category
Wellness & Recreation
Description
Do you want to light up the night for our guests? Dance and play the night away as part of our Signature Character team! We are looking for actors to play the role of our Signature Mascot Characters f
Reference
d8556dbb-e577-4f29-8f2f-9404bab64edd
Expiry Date
01/01/0001
Salary
Location
Fairmont Grand Del Mar, San Diego, United States
Experience Level
Director
Job Schedule
Full-Time
Brands
Accor
Job type
Permanent
Locations
San Diego
Job Category
Talent & Culture
Description
Director of Training and DevelopmentAs the Director of Training & Development you will be responsible for overseeing and implementing all aspects of training at Fairmont Grand Del Mar. You’ll work col
Reference
6c24dce6-70b8-4e12-b03f-15de8df0aff8
Expiry Date
01/01/0001
Salary
Location
Fairmont Scottsdale Princess, Scottsdale, United States
Experience Level
Associate
Job Schedule
Casual
Brands
FAIRMONT
Job type
Temporary
Locations
Scottsdale
Job Category
Wellness & Recreation
Description
Got the gift of greetings? Come say hi and join our friendly, festive team of hospitable holiday helpers at the Princess this year! We are looking for fun energetic multi taskers with a passion for cr
Reference
860d27fb-9481-47cb-8d7f-b9c4ea094415
Expiry Date
01/01/0001