- Full-Time
- Permanent
- MONDRIAN
- Wellness & Recreation
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MONDRIAN MONDRIAN DOHA, Doha, Qatar
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REF16253T
SPA Reception
Region
Luxury & Lifestyle
From high-octane lobby socialising to events, celebrations, and business conclaves, every venue pulses to the electric Mondrian beat. With food and nightlife venues spread across eight different locations on the property, there is nothing like Mondrian Doha in the entire region.
- Answer the phone promptly and use the guest’s name throughout the phone conversation
- Acknowledge and greet everyone who enters and leaves spa failities
- Handle guests’ questions and concerns professionally and courteously
- Provide accurate, appropriate and immediate responses to all requests by guests, ensuring complete guest satisfaction
- Be responsible for scheduling tours, spa day packages, treatments and personal training
- Carry out spa tours and spa consultations with guests and members, giving personalized advice and promote facilities, treatments and products
- Be responsible for the sale of gift vouchers and their redemption
- Be responsible for pre and post treatment advice for clients when booking appointments
- Be responsible for stating important contraindications when booking appointments
- Schedule bookings for the members and guests to the required standard
- Ensure that all new clients fill in a spa consultation card and keep this record updated with current information
- Ensure that all spa reception areas are maintained to high standards of cleanliness
- Ensure that all equipment is serviced as part of a preventative maintenance program
- Be responsible for achieving retail sales
- Be responsible for processing bill payments and receipts
- Be an example to the staff of personalized service, positive attitude and professionalism
- Assist during spa promotions and events
- Ensure all displays are changed regularly
- Properly open and close spa each day according to Standard Operating Procedures
- Utilize spa computers with skill and proficiency
- Maintain a Spa Desk Bank
- Actively promote the spa, treatments, services, sessions and retail, as well as programs, promotions and/or discounts available
- Maintain a clean; safe, fully stocked and well organized work area
- Maintain a positive attitude and contribute toward a quality work environment
- Assist in all areas of spa operation as requested by management
- Communicate to management any and all occurrences involving staff or guests in the spa that require attention
- Be responsible for all retail stock security
- Be responsible for recording all the necessary information in the spa soft computer system
- Be responsible for cancellation bookings and waiting list for members and guests
- Be responsible for recording member and guest comments
- Monitor usage of the facilities and type of usage
- Ensure correct records are kept for member and guest visits, treatments and purchases
- Be responsible for all daily takings and usage reports
- Arabic Speaker is highly preferred
- Minimum of 7 years’ experience within a 5* or Luxury hotel SPA or hotel reception (can be customer services as well) working with Opera
- Minimum of 1 year in-charge/coordinator of the SPA reception will be a plus
- High school diploma is required
- Aware and experience needed taking and handling Inventories of medium to large Retail areas
- Excellent customer service and phone skills
- Able to handle Daily, Weekly and Month End reports
Discover a world where life pulses with passion
Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.
When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.
LET
YOUR PASSION SHINE
We foster
our creativity, our excellence and progressiveness. We interconnect with
each other and our environment, to create a new kind of quiet luxury. With us, you can take pride in
being part of a wider global team leading the way in local sustainability
initiatives. Working together with our communities, we will empower you to
make your own meaningful impact.
Let your passion shine
We take pride in promoting heartfelt hospitality with a French Zest, valuing passion, excellence and emotional intelligence. We pioneer a committed and sustainable approach to luxury, encouraging openness and inclusivity. We value new encounters with colleagues and guests from all horizons with a goal of creating a distinctive culture together.
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