- Part-Time
- Permanent
- FAIRMONT
- Wellness & Recreation
__jobinformationwidget.freetext.LocationText__
Claremont Club & Spa - A Fairmont Hotel, Berkeley, United States
__jobinformationwidget.freetext.ExternalReference__
REF25534C
Spa Experience Coordinator Part-Time
Region
Luxury & Lifestyle
This vacancy has now expired. Please see similar roles below...
"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"
- Greet guest with a positive tone and use of surname (example: Mr. Jackson, Ms. Smith).
- Consistently practice the Claremont Five-Star service standards with each guest.
- Punch in and out on time clock; no more than (15) minutes before or after shift. Punch out for lunch breaks as well.
- Ensure that the guest has a full understanding of the service and is comfortable with the process. Additionally, verifying package components with each guest.
- Interact with guests in a friendly, service oriented manner.
- Accurately input reservation data into computer providing complete client file. Confirm date, times, appointments and 48 hour cancellation policy.
- Respond to guest emails as soon as possible within 24 hours.
- Respond to KIPSUs upon receipt.
- Efficiently retrieve all voice mail messages and return calls within two hours.
- Daily read departmental updates being responsible for all information.
- Inform manager of unsafe equipment, practices or guest reactions.
- Refrain from discussion of politics, salary or company information in public areas.
- Consistently ask each guest if they have a preference of gender for their massage provider.
- Responsible to consistently log in with own individual code.
- Accurately and completely handle all cancellations.
- Arrive for your shift in uniform with name badge looking clean and professional.
- Attend all scheduled staff meetings.
- Promote sales of treatments with a priority to upselling and suggestive selling to the guest.
- Communicate supply needs to appropriate manager in writing.
- Knowledge and ability to process gift certificates including daily balancing accounting procedures.
- Responsible for dusting and organization of workspace and department.
- Problem solving for guests or provider staff in taking care of a service.
- Confirming with each guest the 48 hour cancellation policy and a “full charge will occur if they do not arrive”.
- All reservations including gift certificate are to be booked with a credit card guarantee.
- In conclusion of the reservation, confirm with each guest appointments and times for each service.
- Ensure each guest is knowledgeable of the spa including use of the sauna, steam, whirlpool, lunch, pool, and fitness as appropriate.
- Answer telephone with proper, courteous identification greeting within three rings.
- Understanding and ability to perform department opening and closing procedures.
- Scheduling treatments and packages for guests with accuracy and consistency.
- Handling guest complaints and problem solving as necessary.
- Knowledgeable of spa services and wellness programs.
- Confident, aggressive selling skills which include; asking for the sell and overcoming objectives.
- Perform requested duties of spa operations manager as needed.
Hourly Rate: $23.18 Gross per Hour
- Previous experience is an asset
- High school diploma.
- Cashier, computer, hotel/spa experience preferred.
- Two-year customer service related experience required.
- Friendly, energetic, dependable and customer oriented.
- Must be very detail oriented.
- Ability to work with a variety of staff and management in a cooperative manner.
- Skill to handle multiple tasks instantaneously.
- Ability to work with fellow staff members in a close and shared work environment while remaining individually focused on work.
Visa Requirements: Must provide proof of eligibility to work in the United States.
All your information will be kept confidential according to EEO guidelines.
Discover a world where life pulses with passion
Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.
When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.
LET
YOUR PASSION SHINE
We foster
our creativity, our excellence and progressiveness. We interconnect with
each other and our environment, to create a new kind of quiet luxury. With us, you can take pride in
being part of a wider global team leading the way in local sustainability
initiatives. Working together with our communities, we will empower you to
make your own meaningful impact.
Let your passion shine
We take pride in promoting heartfelt hospitality with a French Zest, valuing passion, excellence and emotional intelligence. We pioneer a committed and sustainable approach to luxury, encouraging openness and inclusivity. We value new encounters with colleagues and guests from all horizons with a goal of creating a distinctive culture together.
JOIN US
Related jobs
Salary
Location
Fairmont Pacific Rim, Vancouver, Canada
Experience Level
Associate
Job Schedule
Full-Time
Brands
ACCOR
Job type
Temporary
Locations
Vancouver
Job Category
Wellness & Recreation
Description
Why work for Fairmont Pacific Rim?Be a part of a progressive hotel that embraces the culture and vibrancy of Canada’s most beautiful city - Vancouver A competitive rate of $19.25 per hourComplimentary
Reference
b5e6e24b-15a1-42b6-9136-a1ed101e7a65
Expiry Date
01/01/0001
Salary
Location
Fairmont Grand Del Mar, San Diego, United States
Experience Level
Entry Level
Job Schedule
Full-Time
Brands
FAIRMONT
Job type
Permanent
Locations
San Diego
Job Category
Wellness & Recreation
Description
Starter & Caddie MasterReports to: Golf Operations ManagerRate of Pay: $25/hrThe Starter & Caddie Master will serve as the main point of contact for golfers at the start of their round and oversee the
Reference
396ebfa4-ece5-47b3-9280-6bc9316aad7a
Expiry Date
01/01/0001
Salary
Location
Fairmont Empress, Victoria, Canada
Experience Level
Associate
Job Schedule
Full-Time
Brands
FAIRMONT
Job type
Permanent
Locations
Victoria
Job Category
Wellness & Recreation
Description
What is in it for you: Employee benefit card offering discounted rates at Accor properties worldwide and additional benefits for Fairmont and Raffles colleagues Exclusive Employee and Friends & Fam
Reference
b22e2735-387f-444d-b650-bcf0ddb53605
Expiry Date
01/01/0001
Salary
Location
Sofitel Al Hamra Beach Resort, Ras Al-Khaimah, United Arab Emirates
Experience Level
Associate
Job Schedule
Full-Time
Brands
ACCOR
Job type
Permanent
Locations
Ras Al-Khaimah
Job Category
Wellness & Recreation
Description
Promote a fun and relaxing atmosphere for guests in all recreational activities and areas by expressing an upbeat and enthusiastic attitudeProvide information to guests about available recreation faci
Reference
9bf86c4d-4183-438e-9848-704aa38aee83
Expiry Date
01/01/0001
Salary
Location
Pullman Resort Al Marjan Island, Ras Al-Khaimah, United Arab Emirates
Experience Level
Associate
Job Schedule
Full-Time
Brands
ACCOR
Job type
Permanent
Locations
Ras Al-Khaimah
Job Category
Wellness & Recreation
Description
Ensure the security, safety and high standards of care within the program at all times.Ensure program policies, procedures and health guidelines are being adhered to at all times.Maintain a high stand
Reference
dab4e59c-de96-4db4-b97f-8a0d3b8e5a9d
Expiry Date
01/01/0001
Salary
Location
Hamilton Princess & Beach Club - A Fairmont Managed Hotel, Hamilton, Bermuda
Experience Level
Associate
Job Schedule
Full-Time
Brands
ACCOR
Job type
Permanent
Locations
Hamilton
Job Category
Wellness & Recreation
Description
Summary of Responsibilities:Reporting to the Assistant Spa Manager, responsibilities and essential job functions include, but are not limited to, the following:Consistently offer professional, engagin
Reference
f0dad1a5-3aa0-4939-b379-f4093c4884bf
Expiry Date
01/01/0001
Salary
Location
Rixos Premium Magawish Suites and Villas, Hurghada, Egypt
Experience Level
Entry Level
Job Schedule
Full-Time
Brands
RIXOS
Job type
Permanent
Locations
Hurghada
Job Category
Wellness & Recreation
Description
1.1.1 Liaise with Director of Entertainment / Rixy Club Supervisor to create a safe environment for all children attending the kids club / crèche 1.1.2 Ensure all parents fill in the registration for
Reference
793cd4ff-891a-4368-b23a-70acf37665ae
Expiry Date
01/01/0001
Salary
Location
L'Isle de Leos Hotel & Spa MGallery Collection (Open 6/25), L'Isle-sur-la-Sorgue, France
Experience Level
Not Applicable
Job Schedule
Full-Time
Brands
M GALLERY
Job type
Permanent
Locations
France
Job Category
Wellness & Recreation
Description
Vos futurs enjeux et challenges sont multiples :En tant que Spa Praticien.ne H/F/X, vous incarnerez l’image de notre 1er Spa L’Olivier de Leos dans le but d’offrir un service de qualité aux clients. V
Reference
aa3aa667-9cdf-411b-adcb-9fcb595c02a0
Expiry Date
01/01/0001
Salary
Location
Pullman Bandung Grand Central, Bandung, Indonesia
Experience Level
Associate
Job Schedule
Full-Time
Brands
PULLMAN
Job type
Permanent
Locations
Bandung
Job Category
Wellness & Recreation
Description
Lifestyles Supervisor You are the architects of extraordinary guest experiences. As a Lifestyles Supervisor, you will craft an ambiance that welcomes our guests and embodies the exceptional experienc
Reference
3151fed1-ae89-48c9-a926-7785388a3622
Expiry Date
01/01/0001
Salary
Location
25hours Hotel Jakarta The Oddbird, South Jakarta, Indonesia
Experience Level
Mid-Senior Level
Job Schedule
Full-Time
Brands
25HOURS HOTELS
Job type
Permanent
Locations
South Jakarta
Job Category
Wellness & Recreation
Description
You will be doing:Performs all facial services in a safe and professional manner to the guest.Adhere to the Spa Policy & Standard Operating Procedures manual.Knowledgeable about all aspects of treatme
Reference
0daa42a7-456c-4eee-ac09-3343927b4e6a
Expiry Date
01/01/0001