- Full-Time
- Permanent
- FAIRMONT
- Wellness & Recreation
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Accor Management LLC, Doha, Qatar
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REF20330C
Spa Executive
Region
MEA SPAC
This vacancy has now expired. Please see similar roles below...
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Scope and Objectives
The Spa Executive is responsible to support manager to efficiently run the spa, fitness and recreation facility. The coordinator supports with the daily administrative tasks for a smooth operation and efficient guest experience.
Administrative and Financial Responsibilities
- Manage team schedules to maximise efficiency and offer administrative support for all reports related to the operations
- Maintain accurate records of all data produced by recreation department.
- Support the Manager to track all internal inventories for the department and report any variances of equipment lost, stolen or broken.
- Review purchase requisitions required to have adequate stock of equipment and supplies.
- Support to prepare monthly reports relevant to the operations.
- Report any maintenance requirements of the recreation areas.
Guest Quality and Operational Excellence
- Recognise arrivals of all VIP guests arriving in the facility and the hotel.
- Ensure the facility is in peak condition at all times.
- Responsible for driving the guest experience and communication amongst the colleagues orchestrating a smooth guest sequence delivery.
- Ensure guest / member preferences and special requests are accommodated to the best of the property’s abilities.
- Ensure the facility is receiving the highest ratings from guest satisfaction surveys.
- Deal with any guest complaints, comments or concerns with discretion and urgency.
- Maintain proper inventories related to supplies, linen and consumables to ensure proper circulation of supplies all areas
- Ensure lighting and music levels are correctly set and maintained.
- Knowledgeable of the spa and recreation reservation systems, POS system, operation & control system and equipment’s.
- Ensure all employees follow operational standards for cleanliness and upkeep of the facility.
Education and Experience
- Previous administrative experience, preferably in the spa, fitness industry is an asset.
- Experience in working with teams and ability to offer outstanding customer service.
- Multitasking and adaptability.
- Computer skills related to spa appointment software and cashier process.
- Telephone etiquette.
- Quick thinker, courteous and welcoming.
- Professional and well-groomed for forward facing guests.
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When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.
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