- Full-Time
- Permanent
- FAIRMONT
- Wellness & Recreation
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Fairmont La Marina Rabat Sale Hotel And Residences, Rabat, Morocco
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REF35486F
Réceptionniste Spa
Region
Luxury & Lifestyle
Pourquoi travailler chez Accor ?
Nous sommes bien plus qu’un leader mondial. Nous vous accueillons comme vous êtes et vous pouvez trouver le métier et la marque qui correspond à votre personnalité.
Nous vous accompagnons dans votre évolution et votre apprentissage au quotidien, nous nous assurons que votre travail apporte du sens à votre vie. Ainsi, durant votre expérience avec nous, vous pouvez explorer les possibilités illimitée du Groupe Accor.
En rejoignant Accor, vous écrivez chaque chapitre de votre histoire et ensemble nous pouvons imaginer l’Hôtellerie de demain. Découvrez la vie qui vous attend chez Accor, https://careers.accor.com/.
Faites ce que vous aimez, prenez soin du monde qui vous entoure, oser challenger le status quo ! #BELIMITLESS
Relevant du la Directrice Spa & Wellness, la mission de la Réceptionniste Spa est de garantir la qualité de l’accueil et de conseil à la clientèle concernant l’ensemble des produits et services procurés au sein du Spa Fairmont la Marina. Les responsabilités comprennent, sans s’y limiter :
- Planifier, coordonner les réservations clients et contrôler en permanence la disponibilité des traitements et des thérapeutes qui assurent les soins
- Prendre en charge l’ouverture et la fermeture du SPA conformément aux check-lists.
- Accueillir les clients et les orienter au sein du Spa selon les protocoles établis ;
- Identifier et anticiper les besoins et demandes du client ;
- Superviser le processus de facturation ;
- Mettre en œuvre les actions marketing définies par la Directrice SPA (présentation de produits, forfaits, etc.) ;
- Commercialiser les gammes cosmétiques / soins (description technique, bienfaits, conseil, etc.) ;
- Assister la Directrice Spa dans les tâches administratives et les inventaires ;
- Former les nouvelles recrues aux protocoles, produits, menus des soins, règlement interne, etc.
FORMATION / EXPERIENCE
- BAC+2 en Technique de Vente / Accueil
- 2 ans d’expérience, dont au minimum 1 an dans une fonction similaire.
CONNAISSANCES / SAVOIR-FAIRE
- Français et Anglais courant, autre langue souhaitée ;
- Bonne culture générale, notamment concernant le monde du bien-être/luxe ;
- Maîtrise des techniques de vente ;
- Bonne maîtrise de l’outil informatique.
QUALITES HUMAINES / APTITUDES
- Sens de la communication, courtoisie ;
- Attitude positive, sourire ;
- Attitude appropriée conforme au standard du spa Fairmont la Marina
- Conscience professionnelle et souci du détail ;
- Désir et capacité d’apprendre, approfondir ses connaissances et évoluer ;
- Esprit d’équipe ;
- Sens de l’organisation, planification ;
- Capacité à travailler avec constance et à gérer la pression ;
- Etre à l’écoute, attentionnée ;
- Capacité à anticiper les besoins des clients ;
Notre Engagement Diversité & Inclusion :
Nous sommes une entreprise inclusive et notre ambition est d’attirer, de recruter, et de promouvoir la diversité des talents.
Discover a world where life pulses with passion
Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.
When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.
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