Service Duty Manager ($80,000)

Pullman East Melbourne is located at the edge of the Fitzroy Gardens and a short stroll from the MCG, its one of the most iconic hotels in Melbourne with a long legacy of providing first class accommodation to business travellers, excited tourists and energetic sports fans.

Our renovated stylish 419 rooms provide our guests with a truly luxurious experience. At the heart of our hotel is our extraordinary team who turn small gestures into heart-warming moments.

The hotel features our Cliveden Bar & Dining; extensive Conference & Event facilities; Executive Lounge; Swimming Pool and Health Club. 

Hospitality is a work of heart,​
Join us and become a Heartist®.

Job Description

As a Duty Manager, you will complete the following tasks (but not limited to): 

• Support the Front Office Manager in the daily management of the Front Office department. 
• Ensuring the efficient and effective operation of the department during your shift while ensuring guest comfort and exceptional service at all times.
• Leading by example in providing passionate, knowledgeable and friendly service to all guests at all times.
• Deal effectively with guest complaints and feedback in an efficient and professional manner
• Implementing strategies to increase productivity and morale. 
• You will be well-presented with a positive and professional attitude and have a passion for hotel operations and providing exceptional customer service.
• Promoting the Accor Live Limitless Loyalty Program.
• Ability to work a flexible 7-day roster including AM, PM and night shifts as required

Qualifications

The successful candidate will have previous experience in a similar role plus:

• C Class Manual Driver’s License (Preferred).
• Previous hotel experience in Front Office GSA/Supervisor or DM role (Min 2 Years).
• RSA Certificate (Required).
• Well-developed problem solving and analytical skills.
• Exceptional customer service skills and the ability to motivate team members.
• Time management skills with the ability to multi-task.
• Opera experience desirable.
• Ability to work across a 7-day roster.
• Flexibility to work overnights. 

• Valuable Savings and Perks: Enjoy discounted car parking right on site, plus exclusive deals on food & beverage—making every day at work rewarding as well as affordable.

• Global Accor Privileges: Get access to special Accor family and friends room rates across the globe, along with additional staff discounts at Accor hotels worldwide—perfect for your next getaway or a holiday with loved ones.

• Development and Opportunities: At Accor, your growth is our priority. Join us for outstanding career development, with world-class training and opportunities to advance across our global network.