Senior Program Manager – Hospitality Tech

Accor Tech & Digital is the power engine of Accor technology, digital business and transformation. Our 5,000 talents are committed to deliver the best tech and digital experiences to our guests, hotels and staff across 110 countries and to shape the future of hospitality. 

Accor Tech & Digital, jobs in the tech field where intelligence is above all human! 

Accor Tech & Digital is the innovation and technological transformation lab of the world leader in hospitality.

Our teams, known as Heartists®, bring together the best of hospitality with the best of tech and digital. Our ambition is to provide our customers with personalized, memorable, and sustainable experiences.

Here, we create new ways to travel within each of our 5,500 hotels, connecting closely with our 100 million clients in 110 countries.

Here, we are at the heart of an incredible playground for technological transition and the design of digital products and services for our customers and hotel teams.

Here, your scope will know no boundaries;

So join us and dare to make an impact on the world!

Here is where your greatest challenge awaits you: 

As a member of Hospitality Tech GTM & Tech performance team, coordinating effort of all Hospitality tech teams across the globe, you Lead the strategic design and operational excellence of technology deployments across Accor's global hotel network. This role is responsible for three critical dimensions: (1) building and owning our deployment funnels and frameworks to orchestrate rollouts, (2) developing our hospitality tech tooling roadmap to support our regional teams, and (3) contributing to to the reshaping of our IT operating model offers, with role evolution and productivity enhancement as natural consequences of this transformation

Your mission: 

1. Deployment Funnel & Framework Design​

• Design and implement scalable and automated end-to-end deployment frameworks including capacity planning models, demand intake processes, and prioritization criteria to orchestrate technology rollouts ​

• Animate and drive alignment with both product and regional teams through continuous drumbeating/feedback collection

2. Tooling & Field Operations Enablement​

• Build comprehensive tooling roadmap for field operations (WeMax, ServiceNow, etc.) based on field team needs assessment and value proposition development ​

• Drive end-to-end execution of tooling initiatives from vendor selection through implementation to full adoption by regional deployment teams ​

• Create and deliver structured enablement programs (training calendars, playbooks, performance tracking) ensuring field teams effectively adopt and utilize new tools to enhance productivity ​

3. IT Operating Model Transformation & Role Evolution​

• Contributes to the reshaping and redefinition of our IT operating model offers to align with evolving business needs and strategic orientations (e.g. Full Franchise)​

• Define evolved role definitions, responsibilities, and RACI frameworks as a natural consequence of the new operating model design  

Main complexity:

• Driving role evolution and organizational change across decentralized regional teams with varying readiness for transformation​

• Ensuring field teams remain productive and engaged during operating model shifts while adapting to new ways of working and tooling

Dimensions (revenue, budget, headcount…)​:

• Hotels in deployment scope: ​~5,500 hotels and 45 brands​

• Annual deployment projects:​ 10-15 majors initiatives

• Cross functional team size:​ 50+ stakeholders

• Field team coordination: 200+ CTS/TRO resources across regions

And you?

Typical background:

• 5-10 years of experience in technology deployment, project management, or IT operations in hospitality or multi-site retail environments​

• Strong background in process design, capacity planning, and operational frameworks​

• Experience working with SaaS platforms, and providers (e.g. Service Now)​

• Previous roles may include: Senior Project Manager, Deployment Manager, IT Program Manager, or GTM Manager

Competencies:

• CRITICAL: Cross-functional leadership without direct authority​

• Process design and optimization​

• Data analysis and quantitative modeling​

• Communication and presentation skills​

• Organizational design and role definition​

• Coaching and performance management

• Productivity measurement and optimization​

• Fluent in EN.

Accor dares to impact: 

- the world  

• Accor is committed to the world around us, with a strong employer culture focused on the development of our 300,000 talents. 
• We adopt a continuous improvement approach to reduce the impact of digital on the environment across all our projects.

- your career:  

• We enable all our employees to manage their work-life balance and offer them the means to shape their work environment according to their preferences. 
• Training and career paths are defined both individually and collectively, allowing us to grow together on a daily basis. 

- Specifically, at Accor Tech & Digital:

• Remote work in France and flexible work options: work from home, our offices or even our hotels and coworking spaces.
• Every Wednesday afternoon, dedicate your time to deep work and personal development.
• Work in a multicultural and English-speaking environment.
• Continuous improvement & training: Hackathons, exceptional technology partnerships, dedicated talent management, and a dedicated training platform, Digitech Academy & certifications.

and also,

• ALL - Heartist® Program: unforgettable stays and experiences at all Accor locations and partner venues worldwide. 
• Heartist® for Good Program: commit to supporting an association of your choice from those available on our volunteering platform (1 day offered per year by the Group during your working hours). 
• An Employee Social Committee (CSE) supporting the financing of your cultural and sports activities. 
• Sustainable Mobility Package up to €600 for the use of "green" transportation, or 75% coverage of Pass Navigo (public transportation pass). 
• €10 meal vouchers. 
• A mandatory health insurance plan funded at 50% by Accor without additional costs in case of enrollment of your dependents. 
• Attractive working conditions with collaborative workspaces, restaurants, and recreational and sports areas.

Your talent and motivation are our only selection criteria.

We value the richness of the diverse nationalities, personalities, and professional backgrounds.

We know how to adapt to the specific needs of our employees, including those with disabilities.
We encourage all applications, regardless of gender, so go ahead and apply!

Recruitment is all about people!  

Is this mission appealing to you? Apply, and we will offer you: 

1. A meeting with our recruitment team to present the essential aspects of the position to you or guide you towards the role that may suit you. 
2. An interview with the team manager responsible for the role you are interested in.  
3. For some roles, you might also be required to complete an assessment (use case and motivation questionnaire. 
4. A final interview with our Human Resources team to discuss our Group's culture, work environment, training program, career prospects, as well as various benefits offered by the Group. 
5. A personalized feedback. 

#accortechdigital