Product Owner Opera Cloud PMS

Accor Tech & Digital is the power engine of Accor technology, digital business and transformation. Our 5,000 talents are committed to deliver the best tech and digital experiences to our guests, hotels and staff across 110 countries and to shape the future of hospitality. 

Accor Tech & Digital, jobs in the tech field where intelligence is above all human! 

Accor Tech & Digital is the innovation and technological transformation lab of the world leader in hospitality.

Our teams, known as Heartists®, bring together the best of hospitality with the best of tech and digital. Our ambition is to provide our customers with personalized, memorable, and sustainable experiences.

Here, we create new ways to travel within each of our 5,500 hotels, connecting closely with our 100 million clients in 110 countries.

Here, we are at the heart of an incredible playground for technological transition and the design of digital products and services for our customers and hotel teams.

Here, your scope will know no boundaries;

So join us and dare to make an impact on the world!

Here is where your greatest challenge awaits you: 

The Product Owner PMS plays a strategic and operational role within the Core Property Tech team. ​
The main goal is to ensure consistency, efficiency, and scalability of hotel operations by defining key features enabling hotel operational and/or central efficiency

Your mission: 

Product Backlog Management

• Collect and prioritize requirements from support teams, hotel operations, regional teams, central teams and technical stakeholders.
• Translate business needs into user stories and manage the backlog for configuration-related features into prioritized sprints.
• Align backlog with strategic objectives and OKRs​
• Anticipate workload, manage dependencies, and provide transparent visibility on delivery timelines and business enhancements.

Cross-Functional Coordination​

• Act as the bridge between PMS vendors, PM team, technical teams, and hotel operations.. Coordinate with PMS partners & tech teams for roadmap alignment and feature delivery impacting configuration (e.g., fiscal compliance, deposit handling).
• Ensure continuous PMS improvement from business needs collection till delivery and hotel user uses monitoring (Ex: Nb of hotels using the feature).
• Facilitate communication across stakeholders to ensure smooth implementation and change management.

Quality & Performance Monitoring

• Define KPIs for configuration accuracy (constant standard application) and adoption.
• Monitor implementation progress and ensure timely updates (features documentation and standards for all environments & chains).

And you? 

• + 5 years of Project or Product management experience with Agile methodology​
• Direct experience using OPERA Cloud PMS (or comparable PMS/POS solutions) in hotels.​
• Working knowledge of hotel operations (front office, housekeeping, revenue management, F&B) and hospitality KPIs. ​
• Languages : French & English mandatory

• Strong understanding of Opera Cloud PMS and hotel operational processes. ​
• Monitor implementation progress and ensure timely updates (features documentation and standards for all environments & chains).
• Expertise in configuration management.
• Ability to manage product backlogs with Agile practices.​
• Excellent communication and stakeholder management skills. Team player, collaborator with good negotiation skills​.
• Familiarity with compliance requirements (e.g., fiscal, GDPR) and integration points (interfaces).​
• Strong problem solver with ability to push solutions and decision maker.

Accor dares to impact: 

- the world  

• Accor is committed to the world around us, with a strong employer culture focused on the development of our 300,000 talents. 
• We adopt a continuous improvement approach to reduce the impact of digital on the environment across all our projects.

- your career:  

• We enable all our employees to manage their work-life balance and offer them the means to shape their work environment according to their preferences. 
• Training and career paths are defined both individually and collectively, allowing us to grow together on a daily basis. 

- Specifically, at Accor Tech & Digital:

• Remote work available several days per week from France, with flexible work options: work from home, from our offices, or even from our hotels and coworking spaces through Worklib.
• Every Wednesday afternoon, dedicate your time to deep work and personal development.
• Work in a multicultural and English-speaking environment.
• Continuous improvement & training: hackathons, exceptional technology partnerships, dedicated talent management, certifications and a dedicated learning platform.

and also,

• ALL - Heartist® Program: unforgettable stays and experiences at all Accor locations and partner venues worldwide. 
• Heartist® for Good Program: commit to supporting an association of your choice from those available on our volunteering platform (1 day offered per year by the Group during your working hours). 
• An Employee Social Committee (CSE) supporting the financing of your cultural and sports activities. 
• Sustainable Mobility Package for the use of eco-friendly transportation or access to a company bike program in partnership with Zenride.
• Coverage of urban public transport subscriptions between home and workplace, in accordance with the rates set by French law “Loi Finance”.
• €11 meal vouchers.
• A mandatory health insurance plan funded at 50% by Accor without additional costs in case of enrollment of your dependents. 
• Attractive working conditions with collaborative workspaces, restaurants, and recreational areas as well as wellness and sports facilities, on-site or through Gymlib.

Your talent and motivation are our only selection criteria.

We value the richness of diverse nationalities, personalities, and professional backgrounds.

We know how to adapt to the specific needs of our employees, including those with disabilities.
We encourage all applications, regardless of gender, so go ahead and apply!

Recruitment is all about people!  

Is this mission appealing to you? Apply, and we will offer you: 

1. A meeting with our recruitment team to present the essential aspects of the position to you or guide you towards the role that may suit you. 
2. An interview with the team manager responsible for the role you are interested in.  
3. For some roles, you might also be required to complete an assessment (use case and motivation questionnaire. 
4. A final interview with our Human Resources team to discuss our Group's culture, work environment, training program, career prospects, as well as various benefits offered by the Group. 
5. A personalized feedback. 

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