Senior Group Sales Manager

For more than a century, Hamilton Princess & Beach Club is Bermuda's only luxury urban resort. Our world-class accommodations, internationally revered modern art collection, celebrated restaurants, spa, and more, are why we appeal to Bermuda’s luxury travelers, as well as our magical team of colleagues.  Here at the iconic “Pink Palace” we embrace the spirit of being unique, passionate, pleasant, while keen on turning moments into memories for our guests – the Fairmont way. 

As a member of our Princess Team, all Heartists are valued and recognized, the same as our guests and local communities. Consider joining us, if you enjoy:

• Connecting guests to the extraordinary place we call home
• Discovering a broad offering of career paths
• Learning and thriving among a group of international hospitality professionals
• Being passionate about people and attentive to the world - we are globetrotters!
• Going beyond the walls of our hotel to support our community
• Taking pride in our differences

Then this could be THE perfect opportunity for you, and we cannot wait to welcome you.

#WeAreHamiltonPrincess

Summary of Responsibilities:

Reporting to the Director of Sales, responsibilities and essential job functions include, but are not limited to, the following:

• Consistently offer professional, engaging and proactive guest service while supporting fellow Colleagues
• Exceed personal sales room revenue booking goals: monthly, quarterly and yearly in each of the following categories:  Group room, group rental revenue, group catering, prospecting, site inspections, personal sales calls, entertainment
• Actively identify, qualify and solicit new business within the territory assigned
• Respond to in a timely manner and manages complex incoming opportunities
• Develop monthly sales strategy and action plans
• Performs weekly sales calls and client entertainment
• Is able to organize and host a Familiarization trip
• Utilize Opera sales system in compliance with Accor brand standards. The senior group sales manager is able to send a proposal, build a block in opera sales and catering, compile a contract and perform other tasks as assigned in systems used by Hamilton Princess.
• Develop key and developmental accounts for hotels that will generate long term business partnerships. Strengthens relationship with existing customers to enable future bookings.
• Keep accurate records of potential customers & follow through on all potential business
• Quote and negotiate prices within established parameters
• Develop rapport with relevant Fairmont Global Sales Office(s), Bermuda tourism office and key partners in travel such as but not limited to ALHI, Maritz, Helmsbriscoe 
• Participate in Accor territory sales events and trade shows, involves preparation of events, invitation of clients and facilitating of event
• Stays familiar and relevant with industry trends, economic trends, supply and demand in the market.
• Learning the strengths and weaknesses of our top competitors to be able to sell against them
• Able to think strategically and maximize our group potential over required periods to include use of meeting space for meetings and events. Arrival and departure patterns that fit with the hotel business needs
• Attending all required internal and brand meetings. Participating in on-going brainstorming sessions
• Develop and maintain close and effective working relationships with all supporting departments
• Coordinating with conventions services on groups involving rooms and banquet revenue
• Adhering to all Accor sales standards
• Maintaining positive relations with all Guests, Vendors, Colleagues while always portraying a professional image
• Overnight travel may include weekends to conduct ongoing sales calls to clients in your territory
• Manage and share one coordinator with other Sales Managers
• Participate in hotel committees
• Performs other duties and projects as assigned by Director of Sales

• Qualifications:

• Experience in the NYC market strongly preferred – markets are assigned upon start date but subject to change on a yearly basis
• At least five years hotel group sales management experience in a luxury Hotel environment
• Must be a results-oriented, highly motivated individual, with a positive attitude
• A Degree in Business Management, Sales and/or equivalent experience is preferred
• Proven ability to work effectively in a demanding and fast paced environment
• Proven ability to work cohesively as part of a team in a multi cultural, diverse environment
• Proven ability to focus attention on guest needs, always remaining calm and courteous
• Ability to act independently and work with minimal supervision
• Ability to work as a team while at the same time negotiate and effectively communicate within a remote office environment
• Ability to make effective presentations
• Excellent written and verbal communication skills essential
• Computer literacy including, but not limited to, Outlook, Microsoft Word, Excel and Power Point essential.  Property Manager experience preferred
• Ability to travel and work non-traditional hours
• Ability to maintain a suitable home office environment

Physical Aspects of Position (include but are not limited to):

• Sitting 6-8 hours a day
• Light Activity
• Travel