Senior Event Service Manager

​​​​​Since 1907, Fairmont has served as the San Francisco residence for U.S. presidents, world leaders and entertainment stars. The landmark hotel offers 606 well-appointed guest rooms and suites, three distinctive restaurants, a health club and easy access to the city’s most popular attractions. Fairmont San Francisco is located atop Nob Hill at 950 Mason Street.

Fairmont is proud to be an Equal Opportunity Employer. Feel free to visit our website at http://www.fairmont.com/ to find out more about our company.
EOE/M/F/D/V

At Accor, our engaging service and delicious cuisine make every special event a truly memorable affair, both within our distinctive surroundings and off-site. Be an ambassador for our exceptional offerings as Event Services Manager, where you will liaise between multiple departments to meet the needs – and exceed the expectations – of your clients. What you will be doing:

Reporting to the Director of Events, responsibilities and essential job functions include but are not limited to the following:

· Consistently offer professional, friendly and engaging service

· Confirm all event related information with clients

· Establish and maintain rapport with clients, prior to, during and post conference, encouraging repeat business

· Organize convention bookings from date of booking to departure, including meeting requirements, guest room requirements, guest room pickup, food & beverage and audio visual

· Create floor plans for each event to ensure banquets and clients are in agreement prior to set up

· Initiate billing procedures, ensuring any deposits and/or credit applications are received with adequate information and within an acceptable time frame

· Conduct pre-conference meetings with clients and pertinent departments to confirm all relevant details are communicated

· Conduct and/or attend daily meeting to review event contracts and ensure last minute changes are communicated with appropriate departments

· Follow departmental policies and procedures

· Develop and maintains clear, effective Standard Operating Procedures (SOPs) to streamline team workflows and ensure consistency across event operations.

· Follow all safety policies

· Other duties as assigned

· Previous leadership experience within a similar role required

· Computer literate in Microsoft Window applications required

· University/College degree in a related discipline preferred

· Excellent communication skills, both written and verbal required

· Strong interpersonal and problem solving abilities

· Highly responsible & reliable

· Ability to focus attention on guest needs, remaining calm and courteous at all times

Physical Aspects of Position (include but are not limited to):

· Frequent standing and walking throughout shift

· Occasional kneeling, pushing, pulling, lifting

· Occasional ascending or descending ladders, stairs and ramps

All your information will be kept confidential according to EEO guidelines.