Security Supervisor

Mantis, part of the Luxury & Lifestyle division of Accor, is a leading, conservation-focused hotel group with eco-lodges, waterways and curated eco-resorts located all over the world. Sustainable travellers have been enjoying eco-tourism, safaris, and adventure travel with Mantis since 2000. Rooted in conservation, Mantis pursues sustainable business practices and develops tourism products that are respectful of the environment and communities in which they operate.

Whether small and intimate or vast and complex, on a sweeping African plain, beach-side escape or bustling city, each is an exceptional place for guests to find themselves. While uniquely different in the experiences they offer, all are linked through a collective obsession to be extraordinary, to be rare in a world that mass-produces sameness.

As a Security Supervisor for our resort hotel, you will take on a pivotal role in leading and supervising the security team to ensure a safe and secure environment for guests, staff, and property. Your expertise, leadership skills, and commitment to excellence will contribute significantly to the success of our hospitality operations. Join us in creating a secure atmosphere where your guidance fosters a culture of teamwork, accountability, and customer service in the pre-opening phase.

What is in it for you:

• Unleash the excitement: enticing rewards and unbeatable benefits are waiting for you!
• Ignite your skills with our cutting-edge Academies for rapid professional growth.
• Cultivate your talents and watch your career flourish, locally and globally.
• Drive change through impactful Corporate Social Responsibility activities.
• Immerse yourself in a vibrant work environment with extraordinary colleagues.
• Join us on a direct path to success as we skyrocket to new heights!

Key Responsibilities:

• Team Leadership: Supervise and lead a team of security officers, providing guidance and support. Foster a culture of teamwork, accountability, and excellence within the security department.
• Security Operations Oversight: Oversee day-to-day security operations, ensuring compliance with established protocols. Conduct regular briefings and debriefings with the security team.
• Training and Development: Provide training to security personnel on procedures, protocols, and customer service. Identify areas for improvement and implement ongoing training programs.
• Patrols and Surveillance: Conduct regular security patrols to monitor and maintain a visible presence. Supervise the operation of CCTV and surveillance systems.
• Incident Response: Lead responses to security incidents, coordinating with internal and external stakeholders. Conduct thorough investigations of security-related incidents and prepare detailed reports.
• Access Control: Oversee access control systems, managing permissions and restrictions. Ensure proper verification of individuals accessing restricted areas.
• Collaboration with Departments: Collaborate with other hotel departments to integrate security measures seamlessly. Address security-related concerns and inquiries from guests and staff.

• Education: High school diploma or equivalent; additional certifications in security management are a plus.
• Experience: Proven experience in a supervisory role in security, preferably in a hospitality setting.
• Leadership Skills: Strong leadership, communication, and decision-making abilities. Ability to motivate and inspire a security team.
• Training and Development: Experience in developing and delivering security training programs.
• Regulatory Compliance: In-depth knowledge of local and national security regulations.
• Physical Aspects of Position:
• Ability to actively supervise security operations and respond to incidents effectively.

​​​​​Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

About Mantis Collection: Mantis is a boutique hospitality group that was founded by conservationist Adrian Gardiner in 2000, with its main focus predominantly in Africa and the Middle East. Mantis grew from Adrian’s vision to restore and rewild degraded farmland which he developed into a widely-acclaimed Private Game Reserve. This was the first private game reserve in the Eastern Cape and the beginning of eco-tourism in a poverty-stricken province that had few opportunities outside of commercial farming. Adrian and the Mantis team successfully created a place where man and nature could co-exist sustainably. From this initial success, the Mantis model was then developed worldwide, understanding that consumers could use the Mantis portfolio as a mark of quality, consistency and character. Today the diverse portfolio of handpicked properties links up to create travel journeys, which offer guests the opportunity to experience the essence of the location in a setting of tailored luxury. Rooted in conservation, Mantis pursues sustainable business practices and develops tourism products that are respectful of the environment and communities in which they operate.

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS