Security Manager

Raffles Seychelles, part of the esteemed Raffles Hotels & Resorts, boasts 20 ultra-luxury properties worldwide, some featuring exclusive branded residences. In 2023-24, four new Raffles hotels will be unveiled. The brand, named after Sir Stamford Raffles, exudes elegant British charm while catering to the modern lifestyles of well-travelled guests. With warm, personalized service and iconic Raffles Butlers, we offer an atmosphere of generosity.

Our hotels are not just accommodations; they are art museums, culinary hubs with renowned chefs, and pioneers in next-gen wellness experiences. We prioritize cultural and natural heritage preservation, employing experts within our properties. At Raffles, guests transform into friends and eventually become family. It's a place to celebrate, explore, exchange ideas, and discover a new dimension of luxury that resonates with emotions as gracefully as the Raffles name itself.

PURPOSE OF POSITION

To ensure a safe environment for the hotel staff and guests and protect the assets of the hotel. This position also supervises and trains security staff. In this role, Colleague will report to Resort Manager & dotted line reporting to General Manager.

KEY ROLES & RESPONSIBILITIES

• Evaluate the staffing requirements to meet daily business demands and prepare weekly work schedules, adhering to budget goals
• Handle all disciplinary counseling as needed
• Conduct daily line-ups
• Ensure staff’s knowledge of hotel services, features, and amenities
• Assign specific tasks to the staff as they arise.
• To ensure that all the health and safety aspects of resort is in compliance with the law of Seychelles.
• To coordinate health and safety audits and liaison with other departments for same.
• Monitor and ensure that Security staff fully perform their job functions
• Conduct ongoing training with existing staff & ensure new staff are certified as required
• Accommodate all guest requests in an accurate and efficient manner
• Maintain cleanliness of department & working condition of equipment &  supplies
• Prepare work orders for equipment repairs and follow up with Engineering
• Ensure that all pertinent information is documented in the logbook daily
• Ensure payroll and payroll forecasts are submitted accurately and promptly
• Conduct performance appraisals of designated staff as required
• Successful completion of required training/certification processes

PERSONAL ATTRIBUTES

• Computer knowledge
• Ability to clearly and pleasantly communicate with guests in English
• Thorough knowledge of hotel services and facilities
• Fluency in a foreign language
• Professional image and personality exuding confidence and leadership skills
• Ability to focus attention on details and be able to organize, prioritize and follow up
• Possess initiative and ability to work productively unsupervised within any given period of time,  even under pressure
• Ability to maintain confidentiality and security of all guest and hotel information
• Must be a team player, working well with other departments and coworkers.
• Ability to coherently present information in front of groups
• Ability to work flexible hours, including weekends and evenings if necessary
• Ability to think clearly, quickly, & make decisions/resolve problems with good judgment
• Ability to direct performance of staff and follow up with corrections where needed
• Ability to ascertain departmental training needs and provide such training
• Ability to remain calm and courteous with demanding/difficult guests and/or situations

QUALIFICATIONS

• A degree in Hotel Management

EXPERIENCE

• Minimum 5 – 7 years experience in a similar role is desirable in a 5 star hotel.