Salesforce Marketing Cloud Solution Architect F/M/X

Accor Tech & Digital is the power engine of Accor technology, digital business and transformation. Our 2,000 talents are committed to deliver the best tech and digital experiences to our guests, hotels and staff across 110 countries and to shape the future of hospitality. 

Accor Tech & Digital, jobs in the tech field where intelligence is above all human ! 

We are the Digital & Business Factory of the Accor group, the innovation and transformation laboratory of the global leader in the hospitality industry; 

With our 700 Heartists, we bring together the best of hospitality and the best of tech & digital. 

Our ambition: to offer personalized, memorable, and sustainable experiences. 

Here, we give birth to new ways of traveling in each of our 5,500 hotels, closest to our 100 million customers in 110 countries. 

Here, we are at the heart of a fantastic playground for designing and creating digital products and services, for our customers and our hotel teams, generating maximum value for our company. 

Here, your scope will have no boundaries, so dare to impact on the world with us! 

You will join the Digital & Business Factory, specifically the Customer Engagement Tribe, whose mission is to serve relational marketing through 2 Features Teams:

• Activation, Data, and Personalization (providing the platform for central and regional marketing teams to operate their marketing campaigns: Email, SMS, Push App, Push Web, WhatsApp).
• Marketing Automation (customer lifecycle, transactional Emails, Push App & SMS).

Reporting to the Tribe Tech Lead, you will be responsible for the vision, architecture, and integration of the Salesforce Marketing Cloud platform within the Accor Information System.

These automated marketing campaigns contribute to the conversion and retention of our customers within the ALL loyalty program as well as partners and other paid subscription programs.

We are looking for a Salesforce Marketing Cloud Solution Architect who will have the following main responsibilities:

• Take ownership of the platform's design and architecture, whether to serve Product challenges (solutions for business needs) or to address Tech challenges (Innovation, Industrialization, Technical debt reduction).
• Act as a trusted partner to the Product Owner and Tech Lead in framing needs and developing solutions.
• Continuously seek better ways to solve technical problems and design solutions, without hesitating to challenge the status quo.
• Build a roadmap for implementing software engineering practices aimed at improving the platform's health.
• Ensure the achievement of quality objectives related to coding best practices, testing, and deployment.
• Ensure the quality and performance of the platform by actively participating in support and incident management processes (Analysis, identification, and correction).
• Act as the main contact for Salesforce Professional Services present and dedicated at Accor (Senior Solution Architect and Senior Technical Architect).

And you?

You are known for your:

• Adaptability and ability to simultaneously work on various topics.
• Writing skills for technical documentation.
• Open-mindedness and constant search for tools/processes to improve deliverable quality and team velocity.
• Rigor, sense of responsibility, efficiency, and essential proactivity.
• Ability to be the team's interface with other tribes, both on the functional and technical sides.

Ideally, you have a minimum of 4 years' experience in Salesforce Marketing Cloud platform development / configuration, enabling you to develop the following skills:

• Functional and technical mastery of the Salesforce Marketing Cloud platform:
  • Email Studio
  • Journey Builder
  • Automation Studio
  • Personalization
• Mastery of languages relevant to the Salesforce Marketing Cloud platform:
  • SQL
  • AMP Script
  • HTML / CSS / JS
• Functional knowledge of the CRM domain (customer knowledge, audience management, personalization, campaign management).
• Knowledge and mastery of concepts around SI flow and integration architecture.
• Knowledge of collaborative tools: Slack, Teams, Jira, and Confluence.
• Knowledge and mastery of AWS environments.

Our work environment is international:

English & French: Fluent in reading, writing, and speaking.

Accor dares to impact: 

- the world  

• We are committed to the world around us, with a strong employer culture focused on the development of our 300,000 talents. 

• On the tech side, we are committed to reducing the impact of digital technology across all our projects. 

- your career:  

• We enable all our employees to manage their work-life balance and offer them the means to shape their work environment according to their preferences. 

• Training and career paths are defined both individually and collectively, allowing us to grow together on a daily basis. 

• We value the richness of diverse nationalities represented, from various backgrounds, encompassing all the stories that make us who we are. We encourage diversity in personalities and professional paths. We know how to adapt to the specific needs of our employees, especially those with disabilities. 

- Specifically, at the Digital & Business Factory 

• Expanded remote work and no meetings on Wednesday afternoons, 

• Continuous improvement & training: Hackathons, exceptional technological partnerships, dedicated talent management, and a specialized platform for training, Digitech Academy & certifications. 

and also,  

• Work from Everywhere: Personal access provided to over 500 coworking spaces, many of which are within our hotels. 

• ALL Heartists Program: Unforgettable stays and experiences at all Accor locations and partner venues worldwide. 

• Heartist for Good Program: Commit to supporting an association of your choice from those available on our volunteering platform (1 day offered per year by the Group during your working hours). 

• An Employee Social Committee (CSE) supporting the financing of your cultural and sports activities. 

• Sustainable Mobility Package up to €700 for the use of "green" transportation, or 75% coverage of Pass Navigo (public transportation pass). 

• €10 meal vouchers. 

• A mandatory health insurance plan funded at 50% by Accor without additional costs in case of enrollment of your dependents. 

• And at our Issy les Moulineaux site: Collaborative workspaces, an employee restaurant, unlimited coffee, gaming and sports areas, a concierge service, and a park just across the street 😉 

Is this mission appealing to you? 

Recruitment is all about people!  

Apply, and we will offer you: 

1. A meeting with our recruitment team to present the essential aspects of the position to you or guide you towards the role that may suit you. 
2. An interview with the team manager responsible for the role you are interested in.  
3. For some roles, you might also be required to complete an assessment (use case and motivation questionnaire. 
4. A final interview with our Human Resources team to discuss our Group's culture, work environment, training program, career prospects, as well as various benefits offered by the Group. 
5. A personalized feedback. 

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