Sales Manager Mice

Victoria Golf Resort & Spa Managed by Accor

Victoria Golf Resort & Spa is currently Managed by Accor and after a comprehensive property improvement program to align it with Fairmont Brand standards, the hotel will formally join the Fairmont Brand as Fairmont Vilamoura Algarve

About Fairmont Hotels & Resorts

Join a dynamic team and become part of a network of 90 spectacular properties, with 34 more in development, across 30 countries worldwide — from the beaches of Hawaii to the pristine national parks of Canada, the heart of London, and the deserts of the United Arab Emirates.

Sales Manager – MICE H/F/X

At Victoria Golf Resort & Spa, business meets serenity in a setting where nature, elegance, and wellness come together. As Sales Manager – MICE, you will be the key architect behind unforgettable corporate gatherings, transforming our exceptional venues into spaces of connection, inspiration, and success.

Your mission is to build lasting partnerships, design tailor-made offers, and guide each client — from first contact to final applause — with precision, warmth, and creativity. Whether it’s an executive retreat, a strategic seminar, or an incentive trip, you will ensure every detail reflects the refinement and personalized care that define our property.

With a passion for hospitality and a strong sense of organization, you know how to balance results and relationships. If you are driven by meaningful experiences, ready to elevate every event and make Victoria Golf Resort & Spa a MICE destination of choice — we look forward to welcoming you to the team.

Summary of Responsibilities

Reporting to the Director of Sales & Marketing key responsibilities include, but are not limited to:

• Consistently offer professional, warm, and engaging service
• Maintain professional sales standards while maximizing revenues
• Meeting with the bookers and meeting planners and ensure a smooth service oriented events sequence
• Going out for sales calls with the aim of maximizing the departments revenue
• Drawing up and sending out event proposals and contracts and ensure the adherence of the payment procedures and policy is followed fully
• Draw up and distribute all necessary reports required daily, weekly and or monthly
• Participate in the communication meetings scheduled for the department
• Blocking and booking of events and meeting space and management of the OPERA sales and Catering system
• Accurate and complete entry and configuration of all necessary data into the OPERA sales and catering system
• Participate in the daily sales lead meetings, weekly meetings
• Adherence to all the Fairmont sales guidelines and timescales for the Conference Sales area,
• Full knowledge of all products and services
• Full knowledge of the Hotels Conference packages, F&B offerings, Rate structures for accommodation,
• In the absence of the Conference Sales Executive and the Food and Beverage Coordinator, establish and maintain necessary procedures to ensure other departments are completely informed, i.e., prepare and distribute all OS for all events happening in the meeting rooms as well as Outside Catering, prepare and distribute all the change logs, preparing and distributing the functions daily events, and prompt distribution of last minute changes to affected departments
• Efficient usage of all systems and good maintenance, know all the functions of the computer system
• Achieve/succeed the budgeted/forecasted financial plan for the Conference Sales and Banquets department
• Attend scheduled meetings and training geared towards enhancing efficiency at work and enhancement of self development
• Be the ambassador of the Hotel by ensuring that the image presented in the manner of dressing and grooming is consistent and at a standard that reflects Fairmont
• Lead by example and apply LQA emotional and technical standards
• Participate in an annual performance review with the manager

• Commit to service quality, discretion, and complete honesty
• Maintain a professional attitude, smile, and remain calm at all times
• Comply with departmental policies, procedures an standards
• Ensure adherence to all safety policies.

• Perform other duties as assigned.

Qualifications

• Minimum 5 years of experience in a similar sales position, including at least 2 years in a supervisory role
• Fluent in Portuguese and English (spoken and written);
• Degree in Hospitality, Business, or a related field
• Solid knowledge of the regional tourism landscape
• Strong team spirit and collaboration skills
• Proficient in MS Office; knowledge of Opera Cloud is an asset
• Excellent communication and negotiation skills
• Strong interpersonal and problem-solving abilities
• Highly responsible, reliable, and detail-oriented
• Ability to work efficiently under pressure in a fast-paced environment

Our Fairmont Values

Respect:
We value the needs, ideas, and individuality of others. We treat everyone with fairness and dignity.

Belonging:
We celebrate our differences. We support one another and always stand together.

Integrity:
We build trust through mutual respect and authenticity.

Empowerment:
We have the power to take initiative and anticipate moments that create unforgettable experiences.

Excellence:
We build genuine connections and cherish every opportunity to make those around us feel special.

Diversity and Inclusion

Fairmont is committed to creating an inclusive environment where diverse talents thrive. We welcome candidates from all backgrounds to join our team.

Employee Benefits

Join our team and enjoy a range of exclusive colleague benefits, including complimentary upgrades, extended stays, discounted stays at Accor , Fairmont and Raffles properties, special discounts on dining and wellness services, and additional luxuries to enhance your experience.
We believe in taking care of our team, ensuring that your hard work is rewarded with exceptional benefits.