Sales Manager - MICE

Summary of Responsibilities:

Reporting to the Cluster Director of Sales, MICE, responsibilities and essential job functions include but are not limited to the following:

• Consistently offers professional, engaging and friendly service
• Representing Fairmont values and service promises
• Preparing, negotiating and sending proposals & contracts
• Determine group rates based on evaluation with support of DORM
• Regular follow ups to ensure highest possible conversion
• Handles negotiations to ensure maximization of revenue income
• Site Inspections and entertainments to show case the property
• Attends all internal meetings and provides update on group lead status’
• Constant communication with operation teams to ensure highest level of customer service
• Managing a set of 20-25 (3rd Party) accounts in terms of sales calls, entertainments, received leads and conversion/production
• KPI’s/Activity Goals such as number of sales calls, entertainments, site inspections, received leads and conversion rate
• Preparation of weekly, monthly and annual reports such as production reports, lead status reports, personal month end reports, etc.
• Preparation, communication and participation in FAM trip groups/events

• Experience in luxury hotel segment (5*)
• Excellent communication skills (verbal and written)
• Very good presentation skills (site inspections)
• Understanding of Group operations (arrival procedures, meeting requirements, etc.)
• Knowledge and experience with Microsoft Office is mandatory
• Knowledge and experience with Opera is an advantage
• Previous experience in MICE is mandatory
• Team player with supportive attitude