- Full-Time
- Permanent
- NOVOTEL
- Sales & Marketing
__jobinformationwidget.freetext.LocationText__
Novotel Cairo Airport, Cairo, Egypt
__jobinformationwidget.freetext.ExternalReference__
REF54811J
Reservation agent
Region
MEA SPAC
This vacancy has now expired. Please see similar roles below...
Join us at Accor, where life pulses with passion!
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.
By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart.
You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!
You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.
Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.
Hospitality is a work of heart,
Join us and become a Heartist®.
Customer Service:
- Respond promptly and professionally to customer inquiries regarding availability, pricing, and policies.
- Provide tailored recommendations to meet customer needs.
- Resolve customer complaints or escalate issues to the appropriate department.
System Proficiency:
- Utilize reservation management systems (e.g., Opera, Sabre, Amadeus) effectively.
- Maintain up-to-date knowledge of company policies, promotions, and services.
Sales and Upselling:
- Promote additional services, packages, or upgrades to enhance the customer experience.
- Meet or exceed sales targets when applicable.
Administrative Duties:
- Maintain accurate records of reservations and transactions.
- Prepare daily, weekly, or monthly reports as required by management.
- Coordinate with other departments, such as front office or operations, to ensure smooth service delivery.
Education:
Degree in hospitality, travel, or a related field is preferred.Experience:
0-1 year of experience in reservations, or hospitality is an asset.Skills:
- Strong verbal and written communication skills.
- Proficiency in reservation or property management systems.
- Excellent organizational and multitasking abilities.
- Problem-solving skills and attention to detail.
- Ability to work under pressure in a fast-paced environment.
Additional Requirements:
- Availability to work flexible hours, including weekends and holidays.
- Familiarity with local and international travel requirements (if applicable).
experience is an asset
Prior experience working with Opera Cloud or a related system
Strong interpersonal and problem solving abilities
Fluency in English, additional languages are a plus
Discover a world where life pulses with passion
Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.
When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.
LET
YOUR PASSION SHINE
We foster
our creativity, our excellence and progressiveness. We interconnect with
each other and our environment, to create a new kind of quiet luxury. With us, you can take pride in
being part of a wider global team leading the way in local sustainability
initiatives. Working together with our communities, we will empower you to
make your own meaningful impact.
Let your passion shine
We take pride in promoting heartfelt hospitality with a French Zest, valuing passion, excellence and emotional intelligence. We pioneer a committed and sustainable approach to luxury, encouraging openness and inclusivity. We value new encounters with colleagues and guests from all horizons with a goal of creating a distinctive culture together.
JOIN US
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