Sales Manager- Group & Mice - APAC

Located on the pristine shores of Phu Quoc Island, Rixos Phu Quoc is a luxury beachfront resort that brings the renowned Rixos all-inclusive hospitality experience to one of Vietnam’s most beautiful destinations. Combining world-class service, refined design, and vibrant lifestyle experiences, the resort offers guests an exceptional escape with premium accommodations, diverse culinary concepts, wellness facilities, and immersive entertainment.

As part of the globally recognized Rixos Hotels & Resorts, our team is dedicated to delivering outstanding guest experiences while fostering a dynamic and inspiring work environment. At Rixos Phu Quoc, we value passion, professionalism, and collaboration, empowering our colleagues to grow and thrive in a culture built on excellence in hospitality.

Position Summary:

Rixos Phu Quoc, Vietnam is seeking a motivated and results-driven Sales Manager to generate new business, maintain client relationships, and contribute to the overall sales goals of the property. The Sales Manager will be responsible for managing a portfolio of accounts, identifying market opportunities, and ensuring high levels of client satisfaction. This role plays a vital part in driving revenue and enhancing the market position of the property.

Key Responsibilities:

• Account Management: Manage and grow a portfolio of key accounts across assigned market segments, ensuring regular engagement and retention.

• Business Development: Identify and pursue new business opportunities through proactive sales calls, networking, and participation in industry events.

• Sales Execution: Develop and present proposals, negotiate contracts, and close deals in line with company objectives and client needs.

• Market Analysis: Monitor competitor activities, market trends, and client needs to develop tailored sales strategies.

• Reporting: Maintain accurate records of sales activities and prepare regular reports on sales performance, forecasts, and achievements.

• Collaboration: Work closely with Revenue, Marketing, and Event teams to ensure alignment on pricing, promotions, and service delivery.

• Client Visits & Inspections: Organize and conduct site inspections and property tours for prospective clients.

• CRM Management: Update and manage client information using the company’s CRM system, ensuring data accuracy and timely follow-up.

• Event Representation: Represent the property at trade shows, exhibitions, and sales missions to promote brand visibility and business growth.

• Compliance: Adhere to company policies, sales procedures, and legal requirements in all client interactions and transactions.

Sustainability: Commit to and maintain sustainable practices by enhancing resource efficiency, minimizing waste, and promoting eco-friendly, social, and ethical initiatives. Align with the hotel's broader ESG (Environmental, Social, and Governance) and CSR (Corporate Social Responsibility) objectives to drive positive impact across all pillars of Meeting, Incentive, Conference and Events.

Compliance and Standards: Ensure full compliance with local legal requirements, international standards, health and safety regulations, company policies, ISO standards, and industry best practices. Continuously review and update operational processes to ensure alignment with evolving legal and regulatory requirements.

Food Safety & Hygiene: Ensure full compliance with food safety and hygiene regulations by overseeing proper purchasing, storage, handling, maintenance, communication, and preparation practices across all departments.

Skills:

• Bachelor’s degree in Business, Hospitality Management, or a related field.

• Proven experience in sales within the hospitality or related industry min 2 years.

• Strong interpersonal, communication, and negotiation skills.

• Proficiency in Microsoft Office Suite (Word, Excel, Outlook); experience with CRM tools is a plus.

• Goal-oriented and self-motivated with a track record of meeting or exceeding targets.

• Strong organizational and time management skills.

• Ability to work effectively under pressure and manage multiple client needs.

• Demonstrates a professional demeanour with a strong commitment to delivering customer service excellence.

• English is a must, Local & Multi Language is preferred.

What We’re Looking For

• A proactive leader with strong integrity and professionalism

• Someone who thrives in a fast-paced hospitality environment

• A team player who values collaboration and guest satisfaction

• A professional committed to continuous improvement and service excellence